POSITION SUMMARY
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
CRITICAL COMPETENCIES
Analytical Skills
- Computer Skills
- Learning
Interpersonal Skills
- Team Work
- Interpersonal Skills
- Customer Service Orientation
- Diversity Relations
Communications
- Fluent Japanese & Business level English
- Communication
- Listening
- Telephone Etiquette Skills
- Writing
- Applied Reading
Personal Attributes
- Dependability
- Integrity
- Positive Demeanor
- Presentation
- Initiative
Organization
- Detail Orientation
- Time Management
- Multi-Tasking
- Planning and Organizing
仕事内容
セールス & マーケティングチームの一員として、ホテルの魅力を発信し、お客様により良い体験を届けるお手伝いをしていただきます。
- 一般的な事務作業、ファイリング、メール対応、資料作成、コピー・FAX など
- 提案書や契約書、宴会イベントのオーダーなど営業関連の資料作成
- ブランドイメージを社内外に広めるサポート
- パンフレットや販促資料の準備、情報パッケージの作成
- 売上を高めながら、既存のお客様の信頼を大切にするセールス活動
- システムを使ったデータ入力や確認、リード管理やコミッションなど
- ホテルの施設やサービスに関するお客様からのご質問への対応
- クライアントの窓口として、電話やメールでのご案内やご依頼対応
お客様やチームにとって「信頼できる窓口」として活躍いただけるポジションです。
職場のスタイル
- 会社の方針・ルールを守り、清潔感のある身だしなみでプロフェッショナル対応
- お客様や同僚のプライバシー・安全を大切にし、安心できる環境をつくる
- 笑顔でご挨拶し、感謝の気持ちを伝える温かい接客
- 障がいをお持ちのお客様へのサポートや、電話応対でも適切なマナーを重視
- チームワークを大切にし、仲間と協力して共通の目標に取り組む
- 軽量の荷物、約4.5kgまでの運搬が発生する場合あり
- 上司からの指示や品質基準にも柔軟に対応
応募資格、歓迎条件
- 学歴:高卒以上、同等資格含む
- 営業や事務関連のお仕事経験がある方は歓迎
- マネジメント経験や特別な資格は不要です
求める人物像
- 誠実で信頼される対応ができる方
- 前向きに取り組める方
- 主体的に行動できる方
- チームで協力して働くことが好きな方
- 多様性への理解があり、柔軟に対応できる方
- プレゼンテーションや対人コミュニケーションが得意な方
- 日本語:ネイティブレベル、英語:ビジネスレベル
活かせるスキル
- 分析スキル・学習意欲
- コンピュータスキル・タイピング能力
- 顧客サービス志向
- 電話応対スキル・ライティング能力・読解力
- 細部への配慮・計画・整理能力・マルチタスク対応・タイムマネジメント
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C.Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. · ...
-
Nikko-Shi, Tochigi, Japan Marriott Hotels ResortsThe Sales Coordinator will assist in promoting hotel awareness and providing better guest experiences. · General office duties such as filing, sending emails, typing, faxing, copying. · Prepare sales-related documents throughout the sales process. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥350,000 - ￥550,000 per yearPromote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥5,000,000 - ￥10,000,000 per yearThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. · Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C.The position is accountable for proactively soliciting and handling sales opportunities. · 2-year degree from an accredited university in Business Administration or related major; 3 years experience in the sales and marketing or related professional area. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥4,080,000 per yearThe Japanese Restaurant Manager is responsible for supervising daily restaurant operations and assisting with menu planning. They must maintain sanitation standards and assist servers and hosts on the floor during peak meal periods. · ...
-
〒- 栃木県 日光市 中宮祠, Marriott International+Job summary · Promote awareness of brand image internally and externally. · +Promote awareness of brand image internally and externally. · Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥800,000 - ￥1,200,000 per yearSupply guests with directions and information regarding property amenities services hours of operation local areas of interest activities Contact appropriate individual or department e.g Bellperson Front Desk Housekeeping Engineering Security/LossPrevention as necessary to resolv ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥1,960,000 - ￥2,800,000 per yearAssists with supervising and coordinating activities of employees delivering spa services. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥2,000,000 - ￥2,800,000 per yearCoordinate telephone communications and ensure that guests' needs are met. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥4,000,000 - ￥6,000,000 per yearThe Food & Beverage Manager will oversee daily restaurant operations, supervise staff, and ensure exceptional customer service. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥2,000,000 - ￥2,800,000 per yearAssist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C.Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥1,800,000 - ￥2,500,000 per yearThe Front Desk Supervisor will assist staff with expediting problem payments, · follow up with guest regarding satisfaction with guest-related issues. · Process all payment types such as room charges,cash,cHECKS debit or credit.Set up accurate accounts · for each guest upon check ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C.+ Job Summary · We are seeking a Fitness Receptionist who will schedule services for individuals and large groups using spa/salon reservations software system.+ Schedule services for individuals and large groups using spa/salon reservations software system. · Call guests to confi ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥34,000 - ￥4,000,000 per yearGreet guests and determine the number in their party. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥156,000 - ￥208,000 per yearProcess all guest check-ins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements Enter Marriott Rewards information Ensure rates match market codes document exceptions Secu ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥25,000 - ￥40,000 per yearThe Food & Beverage Supervisor- Japanese Speaker will be responsible for ensuring staff are working together as a team to provide optimum service. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C. ￥3,000,000 - ￥4,800,000 per yearThe Front Desk Assistant Manager is an entry-level management position responsible for leading and assisting with daily shift requirements at The Ritz-Carlton Nikko. · Supporting Management of Front Desk Team: Utilizes interpersonal and communication skills to lead... · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C.Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. · ...
-
Nikko, Tochigi The Ritz-Carlton Hotel Company, L.L.C.+ Job Summary: Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. · + Qualific ...
