With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.
What will I be doing?
As the Reservations Manager, you will be responsible for performing the following tasks to the highest standards:
- Make sure all team members complete the Hilton University courses and pass the tests.
- Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements.
- Assist the Commercial Director / Revenue Manager to complete the hotel budget and forecast.
- Maximize room sales and revenue for the hotel, prioritizing up-selling.
- Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
- Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
- Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
- Always maintain a sales attitude, not losing any sales opportunity in the hotel.
- Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
- Note any changes in the main guest sources and market and report the trends changes to the Revenue Manager and Commercial Director.
- Make sure all commissions are correct and followed-up on promptly.
- Make sure all reject business is filed with the reasons.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Comply to the hotel credit policy and make sure all forecast revenues are met.
- Comply with set rooms supply and price control.
- Maintain and update guests' information and sales data by reservation procedures.
- Maintain high level guest service standards.
- Ensure all information input is correct.
- Keep close attention to team members' requirements, including attention to every team member's workload and duties, to fulfil operation needs.
- Maintain clean and tidy work areas at all times.
- Comply with all company policies relating to reservations.
- Comply with all systems and procedures as laid down by the hotel.
- Prioritize the quality of reservations.
- Strictly follow brand standards.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Hospitality: We are passionate about delivering exceptional guest experience.
- Integrity: We do the right thing all the time
- Leadership: We are leaders in industry and our communities
- Teamwork: We are team players in everything we do
- Ownership: We are owners of our actions and decisions.
- Now: We operate with a sense of urgency and discipline
- University graduate.
- Minimum 5 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken in English and Chinese to meet business needs.
- Good interpersonal, organizational and communication skills.
- Good team player.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to lead, provide guidance and develop team members.
- Knowledgeable and skilled in crisis management.
- Innovative self-starter with high motivation.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Work Locations
Conrad Nagoya
Schedule
Full-time
Brand
Conrad Hotels & Resorts
Job
Call Center and Reservations
-
〒- 愛知県 名古屋市 中区 栄, Marriott International+コートヤード・バイ・マリオット名古屋ならびにフォーポイントバイシェラトン名古屋 中部国際空港の2ホテルの宿泊予約チームを統括するマネージャーポジション · 【職種概要】 · コートヤード・バイ・マリオット名古屋ならびにフォーポイントバイシェラトン名古屋 中部国際空港の2ホテルの宿泊予約チームを統括するマネージャーポジションです。 ...
-
Reservation Manager
4週間前
Nagoya, Aichi HiltonThe Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. · Make sure all team members complete the Hilton University courses and pass the tests ...
-
Reservation Manager
2週間前
〒- 愛知県 名古屋市 中区, HiltonThe Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. · ...
-
〒- 愛知県 名古屋市 中区 栄, Marriott InternationalThis is a corporate/above property job code and a central job description is not available. Please work with your human resources partner to obtain or create the appropriate job description for this role. · At Marriott International, we are dedicated to being an equal opportunity ...
-
Duty Manager
2週間前
Nagoya Hilton ¥3,000,000 - ¥4,500,000 per yearA Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. · ...
-
Reservation Agent
1週間前
Nagoya, Aichi Hilton+The Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. · ...
-
Duty Manager
4週間前
Nagoya, Aichi HiltonThe Duty Manager assists the Front Office Manager in administering all Front Office operations to ensure profitability control costs quality standards total guests satisfaction. This role efficiently coordinates day-to-day operation of Welcome Desk Guest Relations division provid ...
-
Nagoya, Aichi HiltonThe Executive Floor Supervisor provides guidance and leadership to ensure consistent quality of customer service is provided to all guests in accordance with Hilton brand standards. · Observe performance of team members. · Monitor Executive Floor traffic. · Manage Executive Loung ...
-
Nagoya, Aichi Hilton ¥420,000 - ¥840,000 per yearThe Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. · As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: · S ...
-
Front Desk Agent
1週間前
Nagoya, Aichi HiltonWe are seeking a Guest Service Agent to join our team at Conrad Nagoya in Nagoya, Aichi. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences across various aspects of hotel operations. · ...
-
Nagoya, Aichi Hilton+We are looking for a Front Desk Receptionist to join our team at Hilton Nagoya. As a Guest Service Agent, you will be responsible for greeting and registering guests, providing prompt and courteous service. · +Complete the registration process by inputting and retrieving informa ...
-
Nagoya-Shi, Aichi, Japan Marriott Hotels ResortsDrive accommodation revenue from leisure and corporate sales based on budget targets, collaborate with Event Sales team to expand MICE sales. · Attract individual and group bookings, banquets, meetings from corporate clients. · Plan hotel product concepts promotional strategies. ...
-
Executive Secretary
4週間前
Nagoya, Aichi HiltonThe Executive Secretary will provide support to the General Manager in the Executive Office. This role oversees all administrative functions including proper distribution of internal and external mail, independent correspondence and an up to date registry system to maintain an ef ...
-
Nagoya Marriott Full timeOversee accuracy of room blocks reservations and group market codes Communicate company values and/or culture to new employees Review and implement new Reservations procedures Process all reservation requests changes and cancellations received by phone fax or mail Identify guest ...
-
Nagoya, Aichi HiltonThis role is responsible for providing guidance and leadership to the Executive Floor Team, ensuring consistent quality of customer service to all guests in accordance with Hilton brand standards. · Closely monitor the on-day Executive Club's current room status and reservation f ...
-
Sales Manager
2ヶ月前
Nagoya, Aichi Hilton ¥4,500,000 - ¥6,500,000 per year++The Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as a ...
-
Nagoya, Aichi HiltonThe Assistant Director of Sales will oversee day-to-day sales efforts and direct sales training for Senior Sales Managers, Sales Managers, and Sales Executives. Responsibilities include developing and executing the hotel marketing plan, · Participate in the development and execut ...
-
Nagoya, Aichi Hilton ¥4,000,000 - ¥8,000,000 per yearOur customers expect every aspect of our business to be of a certain standard and rightly so, our company by its very name represents quality so the role of the quality service manager is critical to the business upholding its first class reputation within the industry. · Conduct ...
-
Bell Attendant
1週間前
Nagoya, Aichi HiltonThe Bell Attendant organizes and coordinates the concierge services to ensure that each guest experiences a memorable stay from arrival, during the stay, through to departure in line with Hilton and hotel policies and procedures. · ...
-
Chief Concierge
4週間前
Nagoya, Aichi HiltonThe Chief Concierge manages Concierge team members in order to provide special assistance and information about local area attractions to customers and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction in line with Hilton and hotel polici ...
-
Nagoya Hilton ¥9,000,000 - ¥12,000,000 per yearThe Director of Sales oversees day to day sales efforts of Senior Sales Managers, Sales Managers, · Sales Executives with specific responsibilities for directing sales, · training and implementing action plans set forth in the marketing plan, · under the general guidance and supe ...