Location:
Yokohama, Japan
Report to:
Sales Manager, Japan
Role Purpose:
To achieve business objectives and aggressively drive sales growth and overall profitability across the assigned Territory / Portfolio.
What you'll be doing in this role:
- Responsible for pursuing sales opportunities from existing and new customers through telesales / marketing efforts.
- Conduct outbound calls into targeted customers to promote RS products, Sales & Marketing Promotion, and other relevant activities to drive sales growth.
- Achieve daily and monthly revenue targets and maintain the existing customer database by researching and identifying business opportunities.
- Gather competitive information from customer and market feedback and communicate it to Sales Management.
- Maintain cooperative and productive inter-department relationships and procedures to deliver exceptional customer service.
- To ensure all reports are submitted on time and accurately.
- Support and work closely with cross-functional teams to secure customer leads, drive customer acquisition and marketing programs, and achieve good customer service leading to a high Net Promoter Score (NPS).
- Other duties which may be assigned from time to time to achieve corporate and business objectives.
How you make a difference in this role:
In this role, you make a difference by driving sales performance and profitability through proactive customer engagement, identifying new business opportunities, and delivering exceptional service to both existing and prospective customers. Your efforts in maintaining strong relationships and effectively collaborating with internal teams ensure customer satisfaction and contribute to the overall success of the business.
What experience we expect from you:
Essential Skills & Experience
- Over 2 years' experience in Telesales, Customer Service, or any Sales environment in Industry / MRO / Electronics preferred.
- Proven ability to meet or exceed sales targets.
- Have commercial savvy and strong negotiation skills.
- Excellent verbal and written communication skills.
- Strong planning, prioritization, and time management skills.
- Knowledge in SAP and Microsoft Office.
- Language: Native-level Japanese proficiency
Desirable Skills & Experience
- Experience in an International organization with good cultural awareness.
- Understanding e-commerce solutions within a B2B environment.
- Language: business-level English proficiency
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