仕事内容:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, a vendor-based hardware replacements.4. Delivered support using tools such as SCM, Intune, and ServiceNow for asset tracking, ticket , resolution, and remote assistance.5. Administered approved software installations, updates, and security patching in coordination with IT policies.6. Provided remote and deskside support using EUC tools and supported applications such as MOffice, Outlook, and VPN clients.7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.10. Assisted with Active Directory tasks, basic user account management, and smart hands supp11. Maintained documentation of incident resolution, hardware inventory, and technical guides internal reference.12. Demonstrated familiarity with Windows OS environments, mobile device support, and basicMAC device handling.13. Followed ITIL practices for incident, problem, and service request management in corporate.

アピールポイント:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, a vendor-based hardware replacements.4. Delivered support using tools such as SCM, Intune, and ServiceNow for asset tracking, ticket , resolution, and remote assistance.5. Administered approved software installations, updates, and security patching in coordination with IT policies.6. Provided remote and deskside support using EUC tools and supported applications such as MOffice, Outlook, and VPN clients.7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.10. Assisted with Active Directory tasks, basic user account management, and smart hands supp11. Maintained documentation of incident resolution, hardware inventory, and technical guides internal reference.12. Demonstrated familiarity with Windows OS environments, mobile device support, and basicMAC device handling.13. Followed ITIL practices for incident, problem, and service request management in corporate.

勤務時間・曜日:

Role - Onsite Deskside Support (L1/L2)Location: onsite fukoka Airport

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, a vendor-based hardware replacements.4. Delivered support using tools such as SCM, Intune, and ServiceNow for asset tracking, ticket , resolution, and remote assistance.5. Administered approved software installations, updates, and security patching in coordination with IT policies.6. Provided remote and deskside support using EUC tools and supported applications such as MOffice, Outlook, and VPN clients.7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.10. Assisted with Active Directory tasks, basic user account management, and smart hands supp11. Maintained documentation of incident resolution, hardware inventory, and technical guides internal reference.12. Demonstrated familiarity with Windows OS environments, mobile device support, and basicMAC device handling.13. Followed ITIL practices for incident, problem, and service request management in corporate.

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Job Type: Full-time

Pay: 80,000円 - 90,000円 per month

Average number of scheduled working hours (monthly): 160 hour(s)