Rokkasho Sharp Brains

Scope:
Airport Systems Maintenance Support


Employment Type:
Full-Time / On-Site


Job Summary:


We are seeking a motivated Level 1 Network Engineer to provide on-site support and maintenance for airport IT systems at Fukuoka Airport (FUK).

The ideal candidate should possess intermediate-level IT knowledge with hands-on experience in Windows Server environments and TCP/IP network troubleshooting.

You will be responsible for ensuring the smooth operation, monitoring, and maintenance of mission-critical airport IT systems including CUTE, CUSS, eGate, PFM, and BPM infrastructure.


Key Responsibilities:
Perform daily monitoring, maintenance, and troubleshooting of airport IT systems:


  • CUTE (Common Use Terminal Equipment) – 262 units
  • CUSS (Common Use Self Service) – 38 units
  • eGate – 6 units
  • PFM & BPM – Support included
  • Diagnose and resolve network and system incidents related to hardware, software, and connectivity.
  • Coordinate with Level 2/3 engineers and remote support teams for escalations.
  • Conduct system health checks, performance monitoring, and preventive maintenance.
  • Support end users with incident reporting, ticketing, and resolution tracking.
  • Maintain accurate documentation of configuration, incidents, and asset updates.

Technical Requirements:

  • Intermediate-level knowledge of Windows Server administration and TCP/IP networking.
  • Understanding of LAN/WAN concepts, switching, routing, and network devices.
  • Basic troubleshooting skills for hardware, OS, and peripheral devices.
  • Familiarity with airport IT systems or similar environments is an advantage.

Qualifications & Experience:

  • Diploma or Bachelor's degree in IT, Computer Science, or related field.
  • 1–3 years of experience in IT support or network administration.
  • Relevant certifications (e.g., CompTIA Network+, MCSA, CCNA) preferred.

Soft Skills:

  • Strong communication and teamwork abilities.
  • Proactive attitude with keen attention to detail.
  • Able to work under pressure in airport operational environments.

Work Schedule:
Shift-based support (including weekends and holidays as required)
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