JOB SUMMARY

The Director of Conference Services main role is to assist to meet banquet revenue goal and group rooms' revenue as set by hotel guidance team. The Director of Conference Service is responsible for managing function rooms efficiently and profitably, overseeing efforts of all Conference Service Managers and Coordinators and making a deal with all related department for the required arrangement in the critical situation.

CORE WORK ACTIVITIES

Overseeing all team members

• Lead team members to operate for the guest engagement.

• Focus on managing function rooms effectively and profitably.

• Utilize hotel facilities, features and services as the client request and offers the outstanding event.

• Conduct to success the event with considering operation of all the related departments

• Manage the team activities of the team. (Training & development, coaching, performance, management

• Make decisions, including employees/team and commit to a course of action with available information.

• Prioritize and organize work assignments and delegate responsibilities.

• Adhere to all standards, policies, and procedures about The Ritz Carlton Tokyo.

• Share all the information with team members and contribute to team results.

• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.

• Manage the banquet operation system.

• Oversee BEO and Group Resume whenever required.

• Effectively utilize sales resources and the team members.

• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

• Analyze candidate's job-related themes, skills and competencies to ensure each placement decision maximizes team dynamics and talent utilization.

• Approach work with a sense of urgency and purpose.

• Allocate time and resources effectively when faced with competing demands.

• Predict all situations, prepare for alternative as back-up and deal flexibly in facing on the problem.

• Overcome obstacles to accomplish challenging objectives.

• Follow through on inquiries, requests, and complaint.

• Empower ladies and gentleman to provide excellent customer service.

• Ensure ladies and gentlemen understand expectations and parameters.

• Ensure top standard of personal presentation and grooming.

• Treat people fairly, with dignity and respect.

• Listen and respond to others at all times.

• Discuss problems immediately with team members.

• Explain own rationale and thought processes to help employees improve their skills.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.