About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.About the role
The Food and Beverage Supervisor position provides an expertly served beverage or dining experience; anticipating the guests' needs and as an expert on the menu options.
What you will do
- Maintain a harmonious and professional relationship with co-workers, supervisors and all departments. /同僚、上司、全ての部門と友好的かつプロとしての関係を維持する。
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. /ゲストのニーズを予測し、ゲストの問い合わせ、または問題に応対する。
- Describe the selection of Food & Beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods; maintain food & menu knowledge for items offered in the F&B Outlet; communicate guest orders including any special needs or requests to the chef and bartender using the Hotel's point-of-sales system; check completed orders with the guest's original order; Serve the guests in a timely manner. /食事・ドリンクメニューをゲストに説明する。各商品の原産地、味、提供方法を興味をそそるよう活き活きと説明する。レストランで提供する料飲の知識を維持する。特別なニーズやリクエストを含めて、ゲストの注文をPOSシステムを使ってシェフ、バーテンダーに伝える。準備のできた注文内容とゲストの注文が合っていることを確認する。適切なタイミングでゲストにサービスをする。
What you bring
Require a flexible schedule in order to accomplish all major responsibilities and tasks.
重要な職務、タスクの全てを達成するため、柔軟なスケジュールが必要とされる。
Excellent written and verbal communication skills to prepare and deliver reports 報告書を作成し、提出するための優れた文章力および口頭でのコミュニケーション能力
Ability to read, write and speak Japanese and other foreign language are preferable.
日本語の読み書き、会話能力。その他外国語の能力があれば望ましい。
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50%F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up
Schedule & Hours:
• 40 working hours per week.
• 10 days off every month except February (9 days)
* Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese.
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