Job Description:

As a TRICARE Beneficiary Services Representative (BSR) at Leidos, you will play a vital role in supporting active-duty military members and their families by providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

Key Responsibilities:

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.

• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

• Claims Assistance: Provide basic claims status updates and support.

• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.

• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.

• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Requirements:

• High School diploma or GED, or equivalent years of experience

• U.S. Citizenship

• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)

• 3+ years of customer service experience

Essential Skills:

• Fluent in English with strong written and oral communication

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Effective at delivering presentations

• Ability to tactfully communicate with others, both in person and on the phone

• Self-starter, able to work independently and with minimal supervision

• Strong organizational, time management, and multitasking abilities

• High attention to detail

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

• Work background in the following areas:

  • U.S. military healthcare delivery system or civilian managed care

  • Medical or clinical environment

  • MHS Genesis or civilian healthcare systems, medical claims

• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD*

*IMPORTANT: Candidates who do not hold a SOFA/Command sponsorship needs to be able to provide required documentation to obtain SOFA through Leidos for employment in Japan. Candidates will not be eligible for sponsorship until their first day of employment.

Candidates are solely responsible for all relocation-related expenses incurred at their own risk and the TRICARE Overseas Program does not reimburse any incurred housing, cost of living, or expenses while residing in Japan to include relocating back to the US.

Salary: The annual salary for this position is $32,000 and the program is not able to negotiate that.