Objectives of this Role:
Level 1 Network Support Engineer will monitor the networks and ensure security standards are met. Network Engineers will also be responsible for troubleshooting and fixing problems.
Job Description for Network Support Engineer:
The 1st Line Network Engineer will be expected to work through helpdesk tickets and will be expected to go out on site to visit clients.
Need to thrive on multi-tasking as they complete tasks like installing / maintaining servers (virtual and physical), supporting workstations, resolving OS and application faults as well as identifying and resolving network connectivity issues.
Installation/Configuration of Routers and Switches.Trouble shooting and resolve network base problems for customers or Troubleshooting circuit faults and working with carriers to achieve fault resolution.
Handling customer enquiries and support issues using a ticketing systemProactive network monitoring of alarms via monitoring tools
Ensuring SLA's are not breached
Escalation of faults/outages, taking action to restore services
Education:
Bachelor's Degree in Computer Science or IT related field or Networking is preferred
Other Skills:
Solid understanding of Microsoft Desktops
Awareness of networking principles and technologies
Excellent communication skills
High level of customer service
General networking, TCP/IP principles & DNS knowledge
Flexible approach to work with the ability to work effectively under pressure
Certification:
CCNA
CISCO
CCNP
Alternative Titles:
Service desk analyst.
Network engineer.
Associate Network engineer
Network architect.
Network manager.
Wireless network engineer.
Telecommunications manager or specialist.
Pre-sales engineer
Network Operations Center Engineer
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