Google welcomes people with disabilities.
This role requires you to work in a shift pattern or non-standard work hours as required. This will include weekend work.Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
- Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
- Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, Go, or JavaScript.
- Experience solving issues related to web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
- Experience working with distributed systems.
Preferred qualifications:
- Experience in crisis response and escalation management across multiple teams.
- Experience developing developer tools (e.g. automation, testing, debugging).
- Experience with cloud-based serverless, storage, and networking technologies, such as App Engine or distributed computing.
- Experience as a System/Network Administrator supporting Linux/Unix systems, encompassing the OS Kernel to Shell, file systems, and client-server protocols.
- Experience in web or mobile app development, with knowledge of SQL administration, schema design, and query profiling, and of core data structures and concepts.
- Ability to communicate in Japanese fluently to communicate with local customers.
About the job
As a Mission Critical Services Solutions Engineer, you will own our large and important customer issues and help improve customer experiences. You will be a part of a global team that provides 24x7 support to critical customer workloads deployed on Google Cloud. In this role, you will provide high-touch, rapid-response support for the most critical customers with complex environments, owning incident management to mitigate or resolve their most critical issues, and drive continuous improvements to improve workload reliability for the customers. You will troubleshoot and mitigate technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will contribute to product adoption and reliability by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
- Resolve customer production deployment issues, ensuring product readiness, and availability. Triage and manage critical technical escalations, including platform outages and executive concerns.
- Develop expertise in Google Cloud architecture by troubleshooting, reproducing, and determining the root cause of customer-reported issues, and building diagnostic tools.
- Serve as a subject-matter-expert for internal stakeholders (Engineering, Sales, Product) to resolve technical deployment obstacles and advocate for customer needs to drive product improvement.
- Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
- Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which will require working non-standard hours/shifts, including weekends.
-
Tokyo, Japan Google ￥5,000,000 - ￥10,000,000 per yearThis role requires working in a shift pattern or non-standard work hours as required, including weekend work. As a Mission Critical Services Solutions Engineer, you will own our large and important customer issues and help improve customer experiences. You will troubleshoot and m ...
-
Tokyo Google Full time￥600,000 - ￥1,800,000 per yearAs a Mission Critical Services Solutions Engineer, you will own our large and important customer issues in addition to help improve customer experiences. You will be a part of a global team that provides 24x7 support to critical customer workloads deployed on Google Cloud. · ...
-
Tokyo Google ￥600,000 - ￥1,800,000 per yearAs a Mission Critical Services Solutions Engineer, you will own our large and important customer issues in addition to help improve customer experiences. · You will be a part of a global team that provides 24x7 support to critical customer workloads deployed on Google Cloud. · In ...
-
Tokyo Google Full time￥6,000,000 - ￥12,000,000 per yearAs a Mission Critical Services Solutions Engineer, you will own our large and important customer issues and help improve customer experiences. · Resolve customer production deployment issues, ensuring product readiness, and availability. · Develop expertise in Google Cloud archit ...
-
Tokyo Google ￥100,000 - ￥300,000 per yearAs a Mission Critical Services Solutions Engineer, you will own our large and important customer issues and help improve customer experiences. You will be a part of a global team that provides 24x7 support to critical customer workloads deployed on Google Cloud. · Resolve custome ...
-
Tokyo Google ￥6,000,000 - ￥12,000,000 per yearAs a Mission Critical Services Solutions Engineer, you will own our large and important customer issues in addition to help improve customer experiences. · You will be a part of a global team that provides 24x7 support to critical customer workloads deployed on Google Cloud. · In ...
-
Tokyo, Japan Google $80,000 - $180,000 per yearThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. · Google welcomes people with disabilities. · ...
-
Tokyo Google ￥4,000,000 - ￥8,000,000 per yearThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. You will be a part of a global team that provides support to customer workloads deployed on Google Cloud. You will provide rapid-response support to customers ...
-
Tokyo Google Full time￥600,000 - ￥1,800,000 per yearThe Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collab ...
-
Tokyo Google ￥800,000 - ￥1,600,000 per yearThis role requires you to work in a shift pattern or non-standard work hours as required. You will provide rapid-response support to customers owning end-to-end incident management to mitigate or resolve their issues, and drive improvements to improve workload reliability for the ...
-
Tokyo Google Full time￥120,000 - ￥240,000 per yearThe Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collab ...
-
Tokyo Google ￥6,000,000 - ￥12,000,000 per yearThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. You will provide rapid-response support to customers owning end-to-end incident management to mitigate or resolve their issues, and drive improvements to impro ...
-
Tokyo Google ￥6,000,000 - ￥12,000,000 per yearThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. You will be a part of a global team that provides support to customer workloads deployed on Google Cloud. You will provide rapid-response support to customers ...
-
Tokyo Google Full time￥8,000,000 - ￥15,000,000 per yearAs a Machine Learning Solutions Engineer, you will be focused on delivering, creating, and maintaining Machine Learning and Generative AI content for ASL participants. You will be working side by side with our customers, helping them apply AI and Machine Learning to their specifi ...
-
Tokyo Google ￥8,000,000 - ￥12,000,000 per yearAs a Machine Learning Solutions Engineer, you will be focused on delivering, creating, and maintaining Machine Learning and Generative AI content for ASL participants. You will be working side by side with our customers, helping them apply AI and Machine Learning to their specifi ...
-
Tokyo Tailor ￥8,000,000 - ￥15,000,000 per yearFrontendエンジニアとして、ReactをベースとしたWEBアプリケーションの開発を行い、アプリケーションを構築する責任があります。 · ...
-
Tokyo Skillhouse Staffing Solutions K.K. ￥6,000,000 - ￥10,000,000 per yearOnline Travel Platform -specializing in booking local tours and experiences worldwide, is seeking a · Site Reliability Engineer · Design, build, and operate the application infrastructure for the main platform (DevOps-focused) · Oversee both B2C and B2B systems, taking ownership ...
-
Tokyo RakutenLead Engineer/Architect for Rakuten's Logging Platform Group, responsible for designing robust architecture, finding technical issues, and leading team members. The team develops a highly scalable logging platform for Rakuten developers and DevOps engineers. · ...
-
Tokyo Michael Page ￥6,000,000 - ￥9,000,000 per yearWork on cutting-edge cloud storage platforms with modern DevOps practices Collaborate in a global English-first environment ...
-
Tokyo myGwork - LGBTQ+ Business CommunityAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts ...
-
Tokyo, Tokyo Microsoft ￥8,000,000 - ￥15,000,000 per yearWe invite you to join our team as a Cloud & AI Solution Engineer in Infrastructure for commercial customers at Microsoft. You'll be at the forefront of innovation, working on cutting-edge projects that leverage the latest technologies to drive meaningful impact. · Drive technical ...
