About the Team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises, acting as a trusted advisor so customers maximize value from our models and products.

As OpenAI's enterprise footprint grows—especially across regulated industries—security and compliance diligence is increasingly happening live with CISOs, risk teams, privacy officers, and auditors.

About the Role

We are hiring a Security Solutions Engineer to serve as the customer-facing security and compliance pre-sales subject matter expert for priority customer accounts—especially in regulated industries. You will lead security deep dives, diligence workflows, and questionnaires, and help customers understand OpenAI's security posture, controls, and architectural patterns.

This role is designed to increase deal velocity and customer confidence while reducing the operational load on internal security teams by owning the customer-facing workstream and escalating selectively.

In this role, you will

• Lead customer security engagements end-to-end: discovery, security deep dives, live calls, follow-ups, and action tracking—especially for regulated customers.

• Own security questionnaires/RFIs for priority customers: coordinate inputs, ensure accuracy, drive turnaround time, and manage escalations.

• Translate security posture into customer-relevant narratives: data flows, tenant boundaries, identity and access controls, encryption, logging/monitoring, incident response, privacy controls, and risk mitigations.

• Guide customers to standardized resources (e.g., trust collateral) and explain what is standard vs. what requires escalation or exceptions.

• Partner closely with GRC and Security teams to escalate non-standard requirements, clarify control intent, and ensure customer-facing responses remain aligned with approved posture.

• Create scalable enablement: playbooks, FAQs, response libraries, and training that reduce repeated work for Solutions Engineers and Sales.

• Represent the voice of regulated customers internally by identifying themes and recurring blockers; propose improvements to packaging, documentation, and product readiness.

You'll thrive in this role if you

• Have 5+ years (guideline) in a customer-facing security role such as security pre-sales/solutions engineering, security consulting, security architecture, or GRC-adjacent customer advisory in B2B SaaS or cloud environments.

• Can credibly engage and influence CISOs, security architects, privacy teams, and procurement/risk stakeholders in real-time discussions.

• Have working knowledge of common frameworks and requirements (e.g., SOC 2, ISO 27001, GDPR; DORA; bonus for regulated regimes like FedRAMP/HIPAA/PCI/DORA depending on segment).

• Understand modern cloud/security fundamentals: IAM, network/security architecture, encryption/key management concepts, logging/monitoring, vulnerability management, incident response, and secure SDLC.

• Are strong in structured writing and can produce crisp, consistent answers under time pressure (questionnaires, RFIs, executive summaries).

• Can operate in ambiguity, own problems end-to-end, and create repeatable processes that scale beyond yourself.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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