Tokyo L'Oréal Jornada Completa

Key Job Accountabilities 主要職務

) Customer inquiry and complaints handling through phone, email, chat, active support on SNS

) Outsourced management

) Communication with other team(brands, QA, CC, Legal, contact center etc.) to reply to consumers appropriately

) Summary and Analyze VOC(Voice of Customer)

) General Customer service and administrative duties to handle complaints

) Cooperation with outside association

) To implement a new approach to customer care, by using the latest tech.

Must Have Aspects 必須項目

Minimum years experience in customer service / education(trainer) / sales /CRM

Microsoft MS Application, Excel, Access, Power Point Skill at least Intermediate Level

Japanese native speaker

English Skill(reading, speaking-communication with customer on the phone) at least Intermediate Level

Experience at Contact Center system building such as chat, FAQ

Preferred Qualification 希望項目

Experience at Cosmetic Company

Experience at E-commerce Business

  • Puedes inscribirte en un máximo de tres ofertas en un período de días.
  • No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.


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