Key Job Accountabilities 主要職務
) Customer inquiry and complaints handling through phone, email, chat, active support on SNS
) Outsourced management
) Communication with other team(brands, QA, CC, Legal, contact center etc.) to reply to consumers appropriately
) Summary and Analyze VOC(Voice of Customer)
) General Customer service and administrative duties to handle complaints
) Cooperation with outside association
) To implement a new approach to customer care, by using the latest tech.
Must Have Aspects 必須項目
Minimum years experience in customer service / education(trainer) / sales /CRM
Microsoft MS Application, Excel, Access, Power Point Skill at least Intermediate Level
Japanese native speaker
English Skill(reading, speaking-communication with customer on the phone) at least Intermediate Level
Experience at Contact Center system building such as chat, FAQ
Preferred Qualification 希望項目
Experience at Cosmetic Company
Experience at E-commerce Business
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