<ポジションサマリー>

• 日本のセールスオペレーションを統括
• 予測精度向上やプロセス最適化、システム運用、顧客対応強化をリードするポジション
• 福利厚生充実・リモートワーク・フレックスタイム制度あり

【企業の特徴】

世界的大手 総合電子部品メーカー

【仕事内容】

As Sales Operations Sr. Manager for Japan, you will lead strategic and operational support for the Japan Sales team, ensuring efficient execution of sales processes, accurate forecasting, and effective use of digital tools such as ERP (e.g., SAP) and CRM (e.g., Salesforce).

This role is critical in optimizing sales performance, maintaining compliance, and driving business growth in the Japanese market.

Customer Service

• Ensure smooth customer support during product delivery, aiming to enhance customer satisfaction
• Manage order processing to support sales representatives and enable seamless sales activities
• Monitor and adhere to delivery schedules, providing prompt and accurate responses to improve customer satisfaction
• Handle inquiries related to products, follow up on quality and delivery issues, and coordinate internally as well as negotiate when necessary.
• Promote skill development and process improvements within the team to enhance overall performance
• Collaborate closely with overseas offices to strengthen information sharing and coordination, driving service improvement

Demand Forecasting

• Provide regular forecast reports and actionable insights to support decision-making and operational efficiency in collaboration with Sales and SCM
• Monitor customer forecast accuracy and partner with the Sales team to improve performance

Operational Excellence

• Lead and manage all sales operations activities in Japan, including process optimization, system management, and reporting
• Maintain and improve systems such as SAP and Salesforce to support sales activities and ensure data accuracy
• Drive TE Operating Advantage (TEOA) principles within Sales Operations to improve efficiency, eliminate defects, and enable innovation

【応募資格】

• Business-level proficiency in Japanese (must) and English
• 5+ years of experience in sales operations or related roles in automotive industry, e.g., Tier I, Tier II
• Deep understanding of sales operations, CRM/ERP systems, and business analytics
• Proven project management and organizational capabilities
• Experience and knowledge in Salesforce, SAP, and Microsoft Excel
• People Management skills

【給与】
1400 ~ 1800万円 (ご経験、スキル、現年収を考慮の上、決定)

【Job Reference ID】:
JO

【英語力】:
Business level

【日本語力】:
Fluent – Native level (Equivalent to JLPT N1)

【待遇・福利厚生】:
【勤務地】 神奈川 ハイブリッド勤務制度有 【勤務時間】 8:30~17:00(実働7時間45分、休憩45分) ※フレックス勤務制度あり 【待遇・福利厚生】 社会保険完備、交通費、食事手当、リモートワーク手当、退職金制度、財形貯蓄制度、慶弔見舞金、宿泊施設利用補助金、奨学金 など

【休日休暇】:
年間休日129~131日(暦による)、土・日・祝日、夏季・年末年始休暇、年次有給休暇、その他特別休暇 など

【選考プロセス】 :
書類選考、面接数回を予定

雇用形態 :
正社員