Digital & IT Business Partner for RD/QA

• Regular employment

About the Company

Santen is a 130-year-old pharmaceutical company specializing in ophthalmology. As a global company born in Japan, it has bases in over 60 countries and provides innovative treatments and digital solutions for various eye health issues around the world.

Job Summary

The jobholder is responsible for identifying, sourcing, and providing digital & information system solutions to Santen Global and Japan businesses, so that Santen's effectiveness and efficiency are improved and more competitive. The jobholder contributes to Santen mainly R&D and Quality Assurance (QA) areas including aspects of SAP S4 Hana utilized by the QA business division.

In addition, as a resource in a medium-size digital & information systems organization, the jobholder may work on other application system domains such as healthcare, customer-facing, human resources, legal, finance, and others. The successful candidate will contribute to designing the future system landscape, Santen's journey for digitalization, managing certain systems as an administrator, where applicable ensuring compliance based on GxP regulations, initiating and managing projects, and facilitating the effective utilization of the systems closely collaborating with business teams, DIT teams, and partnering with vendors to ensure the success of core business goals.

Key Responsibilities & Accountabilities

• Initiate projects with internal & external business key stakeholders incl. functions & business executives
• Manage projects primarily mainly in the areas of Quality Assurance and R&D, but may be extended to human resources, finance, legal, and compliance, communications, commercial operations as DIT Business Partner and Project Manager, considering the success criteria of time, cost, and quality.
• Depending on the characteristics of the project, perform process analysis and lead system implementation activities such as design and development.
• As business partner responsible as main point of contact for business counterparts on DIT matters, planning, budgeting, and securing roadmaps for digitalization projects.
• Collaborate and harmonize with the other Digital & IT functions to maximize business values while ensuring strategic alignment, compliance, security, and technology standards.
• Responsible for planning, executing, and closing Digital & IT projects to realize business goals in corporation with the business/IT functions and partner vendors.
• Responsibility may also be extended to coordinate changes and perform application maintenance and support for S/4 QM areas to deliver business continuity leveraging external system integration partners.
• During projects, if applicable ensure GxP compliance and perform necessary system validation (CSV) activities based on the Santen Project Management framework.
• Responsible for taking part and/or coordinating to analyze, design, implement, and test change requests in corporation with the business/IT functions and partner vendors.
• Responsible for taking part and/or coordinating to resolve escalated incidents in corporation with the business/IT functions and partner vendors while reporting the Value Stream Lead and stakeholders in a timely manner.

Qualifications

Essential

• University degree in Information Technology, Business Administration, Engineering or related (Master's degree or equivalent)

Desirable

• PMP or equivalent certification

Experience

• 2 to 5 years' experience in the information technology / systems area
• Experience in digitalization elements and strategies
• Experience in project management and external vendor management
• Track record of managing IT project initiatives in an international environment
• Working experiences in an international environment
• Working in the area of data analytics and data sciences
• SAP S/4 knowledge is desirable – experience in configuration in the following submodules such as batch management.

Competencies

• Strong critical thinking and problem-solving skills
• Ability to manage and develop strong working relationships with other departments and outside vendors
• Cross-functional understanding with other SAP modules
• Proven facilitation and problem-solving skills even in remote work
• Proven ability to manage multiple projects and vendors in a multinational organization
• Act autonomously and voluntarily (self-starter)
• Have a business-level command of Japanese and English
• Proficient in MS Office, SharePoint,
• Project Management, structured work
• Exposure to Digitalization principles
• Cultural awareness for working in a global environment.

Other Information

Santen Career Building

Santen offers opportunities for career growth. With our long-term vision