Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.
Job Summary & Responsibilities
(1) Communicate with customer very closely, and find their demand and required improvement by business level or native Japanese Language.
(2) Provide application support for wafer/panel inspection systems, system operation support and training to customers directly, consult technical solution for heading issues.
(3) Work collaboratively with Headquarter engineering team, Technical Support team & service team cross functionally to provide application & issue solution, take Applications ownership of escalations.
(4) Operation and setup Servers connected to tools in semiconductor fabs (including Onto's tools).
(5) Train customers on tool operation and generate training material if necessary.
(6) Establish and broaden the customer base by resolving their complex technical issues and managing escalations of those issues
(7) Providing new system technology information and develop new application with customer.
(8) Support Japan region for more than 5 year, expecting 10 years over.
Qualifications
• Native Japanese speaker and writer.
• Business level English speaker and writer.
• The candidate must be self-motivated, and have excellent communication and interpersonal skills.
• Good planning, project managing and organizational skills are essential.
• Account management experience is a plus.
• Ability of actively collaborate internally (especially HQ engineers) and customers
• Ability of systemic issue solving and identify and thoroughly test solutions.
• Master degree required in Materials Science, Physics, Chemistry, Electrical or Chemical Engineering.
• Need to have motivative for new technology.
• Allow to attend international conference call with internal team.
• Initial few months will be OJT and Training in Japan and/or overseas area.
Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.
Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
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