Description and Requirements
■ポジションについて
企業のコミュニケーション基盤を支えるエンジニアを募集します。音声サービスの安定運用を中心に、改善や新しい技術への挑戦にも積極的に取り組める方を歓迎します。入社後は、音声プラットフォームに加え、 Webex や Microsoft Teams 、ビデオ会議システムなど、幅広いコミュニケーション領域にも関与いただきます。安定運用を支えるだけでなく、設計・構築や改善活動を通じて、次世代のコミュニケーション環境を共に創り上げるポジションです。
■ 職務内容
音声サービスや関連システムの運用管理と安定稼働の確保
設定変更や改善プロジェクトの実施
新規構築や導入に関する設計・設定
関係者との連携によるソリューション最適化
セキュリティ対策やベストプラクティスの実装
ナレッジ共有やセルフサービス導入の推進
マルチメディア領域( WebEX 、 Teams 、ビデオ会議)のサポート
ITIL 原則に基づくサービス運用と継続的改善
必要に応じて、障害対応や重要作業時に夜間・週末対応あり
■ 必須経験・スキル
高校卒業以上(関連分野の学士号があれば尚可)
IT 関連業務の経験 5 年以上(音声システム、またはネットワーク・サーバ・クラウドなどの運用、運用支援、または関連プロジェクト経験)
インシデント対応や設定変更などハンズオン業務の経験
ネットワーク基礎知識( TCP/IP 、 VoIP 、 SIP など)
日本語(ネイティブまたはビジネスレベル)+英語に抵抗がないこと(翻訳ツールを使ってメール対応できるレベル)
■求める人材像
現時点で全てを満たす必要はありませんが、学ぶ意欲がある方
トラブル対応や変更作業において正確性と透明性を重視できる方
SLA やセキュリティポリシーを遵守し、信頼できる対応ができる方
サービスマインドを持ち、多様なステークホルダーと円滑に連携できる方
技術的な内容をわかりやすく説明し、適切に情報共有できる方
障害発生時に冷静に原因を分析し、迅速に解決策を提示できる方
新しい技術を積極的に学び、改善提案ができる方
英語に抵抗がなく、学ぶ意欲がある方(翻訳ツール利用 OK )
■歓迎経験・スキル
音声システムやコールセンター基盤の知識・経験
Cisco 、 Microsoft Teams などの構築・運用経験
クラウドコールセンター製品の経験
IT サービス、 IT プロジェクト管理経験
関連資格例:
ITIL 、 CCNA/CCNP 、 Microsoft 関連資格など
Benefits We Offer
MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing.
Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave.
We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons.
To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.
About MetLife
MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future.
Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.
MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company.Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.
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