Skill Set: Network Engineer L1

Position: Full Time Employment

Language: English and Japanese (Both C1 level)

Location: Chitose, Japan

Contract: B2B/Freelance Contract

Job Summary:

We are seeking a motivated Level 1 Network Engineer to provide on-site support and maintenance for SITA airport systems at Fukuoka Airport (FUK). The ideal candidate should possess intermediate-level IT knowledge with hands-on experience in Windows Server environments and TCP/IP network troubleshooting.

You will be responsible for ensuring the smooth operation, monitoring, and maintenance of mission-critical SITA systems including CUTE, CUSS, eGate, PFM, and BPM infrastructure.

Key Responsibilities:

1) Perform daily monitoring, maintenance, and troubleshooting of SITA systems:

2) CUTE (Common Use Terminal Equipment) – 262 units

3) CUSS (Common Use Self Service) – 38 units

4) eGate – 6 units

5) PFM & BPM – Support included

6) Diagnose and resolve network and system incidents related to hardware, software, and connectivity.

7) Coordinate with Level 2/3 engineers and SITA's remote support team for escalations.

8) Conduct system health checks, performance monitoring, and preventive maintenance.

9) Support end users with incident reporting, ticketing, and resolution tracking.

10) Maintain accurate documentation of configuration, incidents, and asset updates.

Technical Requirements:

1) Intermediate-level knowledge of Windows Server administration and TCP/IP networking.

2) Understanding of LAN/WAN concepts, switching, routing, and network devices.

3) Basic troubleshooting skills for hardware, OS, and peripheral devices.

4) Familiarity with SITA systems or airport IT environments is a strong advantage.

Qualifications & Experience:

1) Diploma or Bachelor's degree in IT, Computer Science, or related field.

2) 1–3 years of experience in IT support or network administration.

3) Relevant certifications (e.g., CompTIA Network+, MCSA, CCNA) preferred.

Soft Skills:

1) Strong communication and teamwork abilities.

2) Proactive attitude with keen attention to detail.

3) Able to work under pressure in airport operational environments.

Work Schedule:

1) Shift-based support (including weekends and holidays as required).

Note: "Native is preferred but with the N2 certification we can also apply for it"