Chiyoda City The Peninsula Tokyo

The Peninsula Tokyo offers a new opportunity for career advancement in the hospitality industry.

We are seeking a Reservations Agent to join our team and contribute to achieving company objectives while delivering exceptional guest experiences.

Key Responsibilities:

  • Support the Reservations Team in managing reservations, correspondence, and control processes.
  • Handle group bookings, emails, faxes, and other correspondences within 24 hours.
  • Monitor group bookings and work closely with Front Office to meet departmental objectives.

Requirements:

  • A business-level proficiency in spoken and written Japanese and English.
  • The ability to utilize feedback and anticipate customer needs.
  • A completed high school and college education.

Benefits:

  • Social Insurance (Employment Insurance, Worker's Accident Compensation Insurance, Health Insurance, Employee's Pension)
  • Transportation Allowance (up to JPY 30,000/month)
  • Comprehensive Training and Talent Development Program (overseas training opportunities)
  • Retirement Plan (company contributions + employee match up to 6% of salary)
  • Group Life Insurance
  • Regular Days-off (119 days/year)
  • Life Work Balance Leave (3 days/year)
  • Paternity Leave (5 days)
  • Complimentary Staff Restaurant (3 meals/day)
  • Complimentary Uniform Laundry and Dry Cleaning
  • Employee Recognitions (Long Service Award, Model Employee Award, etc.)
  • Employee Events (Staff Party, Family Party, etc.)
  • Employee Discounts on Peninsula Boutique, Restaurants, and Bars
  • Complimentary Accommodation at Peninsula Hotels (after 1 year of service)
  • Welfare Club (Relo Club)
  • Complimentary Bicycle Parking (on site)
  • Employee Dormitory (subject to availability)


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