Description

More About the Role:Support the U.S. Navy's PC Refresh Initiative and Enhance Warfighter Capabilities with Advanced IT Solutions.

Job Responsibilities:

•Lead and manage the deployment of new hardware as a service device (desktops, laptops, peripherals) as part of the EUHWaaS task order.

•Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security settings in accordance with Government policies.

•Track and manage hardware inventory throughout the refresh lifecycle, ensuring proper documentation of asset details, serial numbers, and disposition of old equipment.

•Maintain detailed records of the refresh process, including system configurations, user data migration, and inventory tracking. Ensure that all processes are compliant with established processes and standards.

•Provide technical support and troubleshooting for hardware and software issues during the refresh process. Resolve issues promptly to minimize downtime for end users.

•Provide training to junior IT Specialists on the new systems and any new software, including changes in workflows or interface elements. Offer support for troubleshooting and user inquiries.

•Communicate with on-site end-user POCs for deployments to schedule and execute system replacements with minimal operation disruptions.

•Assist with the overall management and coordination of the EUHWaaS task, ensuring timelines and milestones are met. Report progress, challenges, and completed tasks to the project lead.

•Perform testing of systems pre/post-deployments to ensure they meet operational and security standards.

•Ensure refresh activities are completed within the timeframe required by Service Level Requirement (SLR).

Requirements:

•Requires B.S. Degree and 2–4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. Additional experience may be substituted for degree.

•Must be a US citizen and possess an active DoD Secret Clearance.

•Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).

•Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).

•Proficient with Windows operating systems, including installation, configuration, and troubleshooting.

•Strong knowledge of hardware, including desktops, laptops, and peripheral devices.

•Experience with imaging and deployment tools (e.g., SCCM or similar).

•Experience with data migration and backup procedures.

•Ability to troubleshoot and resolve routine and more complex technical issues efficiently and effectively in a fast-paced environment.

•Knowledge of network configurations and security protocols.

•Strong analytical skills with the ability to interpret complex data and translate it into actionable items or tasks.

Preferred Qualifications:

•ITIL Foundations v3 or v4 certification.

•Excellent communication skills, both verbal and written, with the ability to present findings to senior management.

•Strong Information Technology management and organizational skills.

•Ability to work independently and in a collaborative, team-oriented environment.

•Knowledge of Department of Defense (DoD) / Department of Navy (DoN) operating environments.

•Strategic thinker with a results-oriented mindset.

•High attention to detail and accuracy.

•Strong problem-solving skills and a proactive approach to challenges.

•Ability to manage multiple priorities in a fast-paced environment.

•Demonstrated leadership and team development capabilities.