As a key member of the service operations team, you will play a vital role in ensuring exceptional customer support and operational efficiency in a 24/7 environment.
Your daily responsibilities will include:
Customer Support Operations:
Serve as the first point of contact in the Customer Care Center, addressing inquiries and providing timely assistance to internal and external stakeholders.
Proactive Issue Management:
Monitor systems and proactively report potential issues to minimize downtime and ensure continuous service availability.
Incident Investigation:
Efficiently investigate and resolve customer-reported issues, ensuring timely follow-up and resolution.
Documentation & Reporting:
Review historical documentation to support internal teams and customers with inquiries, audits, and reporting needs.
Spare Parts Coordination:
Identify and coordinate the necessary spare parts required for on-site interventions and repairs.
Preventive Maintenance Planning:
Manage the preventive maintenance schedule and collaborate with the Services Manager to align on resource planning and execution.
Technical Troubleshooting:
Perform Level 1 to Level 2+ troubleshooting to diagnose and resolve technical issues, escalating when necessary.
Who will you report to?
You will report to the Service Operation manager, who oversees all of the operations for the Schneider Electric Solar team.
What qualifications will make you successful for this role?Minimum 5 years of experience in a technical support role, specifically within the residential and large-scale solar energy sector.
Proven experience in customer service and/or technical support environments.
Strong ability to handle multiple communication channels (calls and emails) simultaneously.
Excellent task prioritization and time management skills in a fast-paced setting.
Proficiency in Microsoft Office programs (Excel, Word, Outlook, etc.).
Let us learn about you Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric - apply today
€36 billion global revenue
- 13% organic growth
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Show more Show less-
Dispatcher
2ヶ月前
Tokyo Schneider Electric ￥2,000,000 - ￥2,800,000 per yearAs a key member of the service operations team, you will play a vital role in ensuring exceptional customer support and operational efficiency in a 24/7 environment. · ...
-
東京都 江戸川区 二之江町, 株式会社ジョイサポWe provide fun and interactive English lessons for children aged · 0–5 years at nursery schools and kindergartens. · The lesson schedule class order and number of classes · vary depending on each school. ...
-
神奈川県 川崎市 川崎区 中島, 株式会社ジョイサポWe provide fun and interactive English lessons for children aged 0–5 years at nursery schools and kindergartens. · ...
-
東京都 国分寺市 光町, 株式会社ジョイサポWe are looking for cheerful and energetic individuals to lead fun engaging English lessons using songs dance flashcards and simple activities help young learners discover the excitement of a new language in a playful supportive environment. · ...
-
Tokyo WiproThe Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for Microsoft's diverse technical environment. The team ensures quick resolutions to IT service issues, · Responsibilities: Provide onsite support for hardware, AV systems, device man ...
-
Desktop Support
5日前
Tokyo WiproThe Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for Microsoft's diverse technical environment. · The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets ...
-
Tokyo JERA Global MarketsWe are seeking a Power Optimization Analyst to refine and extend the optimization logic embedded within our internal power price forecasting and power generation dispatch models. · This role operates within a collaborative environment without requiring direct exposure to external ...
-
Desktop Support
1ヶ月前
Tokyo WiproDesktop support team provides exceptional first-level support for Microsoft's technical environmentThe Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for Microsoft's diverse technical environment. · ...
-
Tokyo Taylor Hopkinson | Powered by BrunelIn charge of back office supporting the trading business. · ...
-
Optimization Analyst
1週間前
Tokyo Tenth Revolution GroupImprove optimization logic within power price forecasting and generation dispatch models Develop and refine algorithms using LP and MIP methods Implement optimization models using solvers such as Gurobi or equivalent Collaborate with quantitative analysts model developers and pla ...
-
広報マネージャー
1ヶ月前
Tokyo AIRoA (AI Robot Association)The AI Robot Association (AIRoA) seeks to hire a Communications Manager to lead their PR team. Responsibilities include planning PR activities, executing communication strategies for domestic companies, supporting business development with overseas companies through English-langu ...
-
Tokyo UPSWe are looking for a Senior Admin Assistant to join our team at UPS. The ideal candidate will have excellent communication and organizational skills and be able to work effectively in a fast-paced environment. · Taking an active role in the ongoing development of operational abil ...
-
Tokyo Valmet Full timeWe are looking for a skilled professional with expertise in boiler systems and mechanical engineering to support our service and troubleshooting operations in Japan. · ...
-
Tokyo Tenth Revolution GroupAnalyze Japan's wholesale electricity market fundamentals including supply demand fuel prices weather and policy developments Operate continuously improve analytical forecasting models supporting long-term trading decisions Conduct scenario stress-test sensitivity analysis coveri ...
-
Asst Shorex Manager
2ヶ月前
Tokyo princess cruise line ￥900,000 - ￥1,200,000 per yearSet a course for adventure with Princess Cruises The employer of choice in the cruise industry our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries aroun ...
-
Tokyo JERA Global MarketsThis role is for a mid-level analyst experience to join the front-office trading support team. You will take a lead role in short-term market forecasting, enhance and maintain bidding curve-based models, and deliver real-time insights into Japan's wholesale electricity markets.Th ...
-
Tokyo Princess Cruises $40,000 - $80,000 per yearWe are seeking an Assistant Shorex Manager who will provide a positive first impression to every passenger through a warm, welcoming individual greeting; always maintains a spotless and professional appearance. · The bilingual Japanese-English speaking Assistant Shorex Manager pr ...
-
Tokyo CytivaBring more to life. · Maintenance/Repair/Troubleshooting/Installation/Validation (IQOQ) of equipment · Organize strategic sales promotion/proposal activities to major customers such as maintenance/comprehensive contracts, inspection contracts, spare parts sales etc. · Collaborati ...
-
.png?1714733948)
Stewarding Manager
1ヶ月前
Tokyo Soho House & CoTo supervise all Stewards/Kitchen Porters engaged through a third party/agency maintaining Back of House standards to comply with health hygiene and safety regulations ensuring all equipment is well preserved in line with appropriate standards. · ...
-
Facility Coordinator
1週間前
Tokyo Cushman & Wakefield Full timeThe purpose of this position as a remote operations coordinator is to provide/ensure that the facilities are managed in a manner that contributes to offer a pleasant and functional work environment for its employees. · Participation in any Team Meeting and co-ordination of minute ...
-
Tokyo 株式会社パワーエックスWe are looking for an experienced · Full Stack Engineer to lead the server-side development of our Energy Management System applications. This system serves as the intelligence behind our battery solutions, supporting automation and optimization of operations across various elec ...
