As a key member of the service operations team, you will play a vital role in ensuring exceptional customer support and operational efficiency in a 24/7 environment.
Your daily responsibilities will include:
Customer Support Operations:
Serve as the first point of contact in the Customer Care Center, addressing inquiries and providing timely assistance to internal and external stakeholders.
Proactive Issue Management:
Monitor systems and proactively report potential issues to minimize downtime and ensure continuous service availability.
Incident Investigation:
Efficiently investigate and resolve customer-reported issues, ensuring timely follow-up and resolution.
Documentation & Reporting:
Review historical documentation to support internal teams and customers with inquiries, audits, and reporting needs.
Spare Parts Coordination:
Identify and coordinate the necessary spare parts required for on-site interventions and repairs.
Preventive Maintenance Planning:
Manage the preventive maintenance schedule and collaborate with the Services Manager to align on resource planning and execution.
Technical Troubleshooting:
Perform Level 1 to Level 2+ troubleshooting to diagnose and resolve technical issues, escalating when necessary.
Who will you report to?
You will report to the Service Operation manager, who oversees all of the operations for the Schneider Electric Solar team.
What qualifications will make you successful for this role?Minimum 5 years of experience in a technical support role, specifically within the residential and large-scale solar energy sector.
Proven experience in customer service and/or technical support environments.
Strong ability to handle multiple communication channels (calls and emails) simultaneously.
Excellent task prioritization and time management skills in a fast-paced setting.
Proficiency in Microsoft Office programs (Excel, Word, Outlook, etc.).
Let us learn about you Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric - apply today
€36 billion global revenue
- 13% organic growth
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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