MAIN PURPOSE OF ROLE
Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
MAIN RESPONSIBILITIES
•Communicate with customers and clients (via email, phone, or online discussion boards) to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services).
•Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
•Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer's enquiry.
QUALIFICATIONS
Education
Associates Degree (± 13 years)
Experience/Background
Minimum 1 year
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Fukuoka AbbottProvide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships. · •Communicate with customers and clients (via e ...
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Fukuoka Otis College of Art and Design Full timeDate Posted: · Country: · Japan Location: · Kyushu Branch Office: Fukuoka Panasonic Building 7F, Hakataekiminami, Hakata-ku, Fukuoka-shi, Fukuoka, JAPAN 役職名 · 検査員 · 仕事内容 · オーチスで働きませんか?オーチスには、コラボレーション・イノベーション・エンパワーメントを重視し、「人」と「会社」の成長に向けて取り組む環境があります。 · 日本オーチス・エレベータ(株)では現在、 ...
