CRM specialist

2週間前

Minato 711 GlaxoSmithKline K.K. Full time

We are seeking Japan Commercial and Medical Tech CRM Specialist who will contribute to the success of our Japanese business by leveraging global strategies while focusing on the unique needs of the local market. The ideal candidate will not only be proficient in CRM functionalities but will also be expected to enhance our Omnichannel and AI strategies using data-driven insights.

Key Responsibilities are:

  • Implement and optimize CRM strategies leveraging global initiatives and cater to the Japanese market.
  • Utilize Veeva CRM knowledge to improve customer engagement, sales/medial effectiveness, and business outcomes.
  • Utilize CRM data to inform and drive Omnichannel marketing efforts and AI implementations with other GSK teams.
  • Collaborate with cross-functional teams to integrate CRM solutions with other business solutions and processes.
  • Provide insights and recommendations to the business on CRM best practices and innovations.
  • Ensure CRM tools and data are leveraged to their full potential to deliver personalized customer experiences.
  • Manage CRM-related projects, ensuring they meet business requirements, timelines, and budgets

    • Basic Qualification:

    Skill

  • Proven experience with Veeva CRM and a strong understanding of its application in the pharmaceutical industry in Japan.
  • Ability to translate global strategies into actionable plans that address local business needs.
  • Experience in utilizing CRM data to support Omnichannel and AI initiatives.
  • Strong analytical skills and the ability to derive meaningful insights from complex data sets.
  • Excellent communication and collaboration skills, with the ability to work effectively in a diverse global team environment.
  • A self-starter with the ability to work independently, prioritize effectively, and make sound decisions without constant supervision.
  • Passion and Strong commitment on end-to-end delivery.
  • Fluent in Japanese and proficient in English to engage with both local and global stakeholders.

    • Experience

  • More than 2 years of industrial experience with Veeva CRM
  • Experience with managing partners, and with business stakeholders
  • Experience in managing CRM projects with internal/external partners at all levels (local/regional/global)

    • Education/Certification/Language

  • Bachelor's degree or above in Computer Science or related discipline
  • Exceptional business communication skills in both Japanese and English as Tech Partner

    • Preferred Qualification:

    Skill

  • Skill in leading a multifunctional team for at least a complete project cycle
  • Knowledge of Agile methodology, ITIL based service management, Project Management and Design Thinking is a plus
  • Basic Knowledge of GxP and GAMP is a plus

    • Experience

  • Working experience to implement new IT system in pharma / life science industry
  • Working in multinational diverse environment is a plus
  • Managing partners as a team is a plus

    • Education/Certification/Language

  • Veeva product certificate
  • Project Management Education or equivalent certificate (Agile preferred)

    • Why Us?

    GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. ​

    Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.​

    Important notice to Employment businesses/ Agencies

    GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK.

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