POSITION SUMMARY
**Must have Japanese citizenship or Eligible work in Japan permit holder
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
ゲストを出迎え、客室まで案内する。ドアを開け、ゲストの出入りをサポートする。施設のアメニティ、サービス、営業時間、地元の観光地やアクティビティについてゲストに案内する。客室の特徴(ルームキー、ミニバー、製氷機、自動販売機、室内金庫、ランドリーサービスなど)を説明する。ゲストの荷物を客室および/または指定のベルエリアまで運ぶ。荷物の保管と取り出しのアシスト。荷物の積み下ろしを含め、ゲストや訪問客の車への乗降をアシストする。ゲストに道案内をする。タクシー、シャトルバス、リムジン/セダンサービスなど、ゲスト/ビジターの交通手段を手配する。ゲストや訪問者に駐車場の手順を伝える。
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats small print). Move at a speed required to respond to work situations run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance and objects weighing in excess of pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
会社の方針と手順を遵守し、事故、怪我、危険な作業状況をマネージャーに報告する。敷地内に好ましくない人物がいないか常に注意を払うこと。制服と身だしなみが清潔でプロフェッショナルであることを確認し、機密情報の守秘義務を守ること。すべてのゲストを歓迎し、認識し、ゲストのサービスニーズを予測し、対処し、障害のある人を支援し、ゲストに心から感謝する。明瞭でプロフェッショナルな言葉遣いで他人と話し、適切なエチケットで電話に出る。他人と良好な関係を築き、維持する。品質保証の期待と基準を遵守する。様々なフォーマット(小さな文字など)の情報を読み、視覚的に確認する。仕事の状況に対応するために必要なスピードで移動する(例:走る、歩く、ジョギング)。長時間または勤務シフト全体にわたって立つ、座る、歩く。補助なしでポンド以下、補助ありでポンドを超える重量物を移動、持ち上げ、運び、押し、引き、置く。傾斜や凹凸のある場所、滑りやすい場所を移動したり、階段やスロープを上り下りする。曲げたり、ひねったり、引っ張ったり、しゃがんだりすることを含め、頭上や膝下に手を伸ばすこと。監督者の要請により、その他の妥当な職務を遂行すること。
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
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