本ポジションは、Amazon Logistics Extra Large Team (AMXL)にて、各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ、新しい全国配送ネットワークを構築する仕事です。
本ポジションの所属部門等に関する詳細は、下記リンク先をご参照ください。
■部門紹介:
Last Mile(AMZL)
■職種紹介:
Project / Program Management
※Amazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。
Would you like to work with us to transform Japan's furniture and home appliance delivery network? Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.
This position will be part of the Amazon Logistics Extra Large Team (AMXL), where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.
■Department Introduction
Last Mile(AMZL)
■Job Introduction
Project / Program Management
Amazon aims to create a diverse and inclusive workplace. Amazon complies with equal employment opportunity laws.
We provide equal employment opportunities without discrimination based on race, national origin, gender, sexual orientation, disability, age, or other attributes.
If you have a disability, please see below.Key job responsibilities
プログラム マネージャー - オペレーションとして、パートナーとの信頼関係を強化しながら、配送サイトでのパートナー キャリアの運用指標の管理、配送品質の向上、サービスの追加、安全性の確保、法規制順守の確保を担当します。
新たな配達パートナーとの信頼関係の構築
契約配達品質を達成するために配達パートナーをサポートする
配送パートナー様のAmazon配送事業の継続性(収益性)の実現
ドライバーの安全、労働環境、モチベーションの向上に向けた施策の実施
現場管理チームをサポートし、チームの業務目標を達成し、配達パートナーやドライバーの声を業務に反映させます。
配達パートナーの問題を解決するための調整
パートナーへのSOP・基準の徹底
中長期的な顧客体験の実現をサポート
As a Program Manager - Operations, you will be responsible for managing partner carrier operational metrics at delivery sites, improving delivery quality, adding services, ensuring safety, and ensuring regulatory compliance while strengthening trust with partners.
Support delivery partners to achieve contracted delivery quality
Achieving continuity (profitability) of delivery partners' Amazon delivery business
Implement measures to improve driver safety, working environment, and motivation
Support the field management team to meet their operational goals and ensure delivery partner and driver input is reflected in operations
Coordination to resolve delivery partner issues
Thorough implementation of SOPs and standards for partners
Supporting the realization of medium- to long-term customer experience.
A day in the life
毎日は、前日のリモート品質レビューから始まります。 品質レビューは毎日、毎週、毎月実施され、ネットワーク全体のレビューで報告されます。
日常業務には、その日の OTD に合わせてスムーズに出発するためのルーティング出力に関する DSP との調整、RCA とアクションアイテムを考え出す D-1 パフォーマンスの DD、DS パフォーマンス、安全性、および運用 SOP に関する DSP との定期的なレビューが含まれます。 日常業務とは別に、個人は拡張 (DS の立ち上げ)、イニシアチブ/パイロット (コスト、品質、安全性、量の達成に関する)、および新規立ち上げにも責任を負います。
Each day begins with a remote quality review of the previous day. Quality reviews are conducted daily, weekly, and monthly and are reported in network-wide reviews.
Daily duties include coordinating with DSP on routing outputs for a smooth departure on OTD (On Time Departure) for the day, DD (Deep Dive) on D-1 (Day 1) performance coming up with RCA and action items, DS with DSP on performance, safety and operational SOPs.
Apart from day-to-day duties, the individual will also be responsible for expansions (DS launches), initiatives/pilots (regarding cost, quality, safety, and quantity achievement), and new launches.
About The Team私たちが目指すチームは、一人ひとりが自立した個性と能力を持ち、自らの仕事に邁進しつつも、常に謙虚で周囲から学び続けるチームです。 私たちは顧客体験に情熱を注いでいますが、常に公平かつ客観的であり続けます。 性別、経験、国籍を問わず、常に相手への配慮を持ちながら、自由闊達な議論を行います。 私たちは個人の仕事を尊重しますが、いつでも手を差し伸べる用意があり、「それは私の仕事ではありません」とは決して言いません。 私たちは仕事に情熱を持っていますが、家族やプライベートも大切にしています。 全体として、私たちのチームは毎日一緒に仕事をするのが楽しいです。
The team we aim for is one in which each member has an independent personality and ability, and while striving to do their job, they are always humble and continue to learn from those around them.
Regardless of gender, experience, or nationality, we will always be considerate of the other person and engage in free and lively discussions.
We respect individual work, but are always ready to lend a hand and never say, "That's not my job." We are passionate about our work, but we also value our families and private lives.
Overall, our team is a pleasure to work with every day.Basic Qualifications
Business level of Japanese
Business level of English
3+ years of program or project management experience
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Preferred Qualifications
Excited about working in a diverse group and contributing to an inclusive culture
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Bachelor's degree
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company - Amazon Japan G.K.
Job ID:
A
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