Tokyo Amaris Consulting

Job description

Key Responsibilities:

  • Acting as System Engineer for Customer Engagement System (CRM/LINE/Clienteling/Loyalty Program) in Asia regions (Japan,Singapore, Malaysia, Korea) cross brands.
  • Ongoing support for the incidents/errors and call out handling from stakeholder.
  • Leverage 3 rd party tool such as Dynatrace, JMeter to validate and stabilize applications.
  • Analyze database and programs and support diagnosis and root cause identifications of Issues with counter parts and venders across globally.
  • Be the front line of IT department for business users in terms of store/customer engagement related activities such as project, change request, issue resolution.
  • Provide oversight on testing including review the test result to keep quality of retail/customer engagement systems.
  • Lead and/or participate and cooperate in projects impacting CRM related applications.
  • Support on prioritization of requests.
  • Construct deployment plan for all stores and provide smooth handover post go-live to support team as a part of projectdeliverables.
  • Manage vendor performance and relationship by providing quantitative figures and qualitive results.
  • Attend meetings and build strong relationship with Asia, US, Europe counterparts.

Education/Qualifications:

  • Knowledge and experience of programming in SQL, API, Java script, SCC, HTML, Web Application, iOS application.
  • Knowledge and experience of system integration and data flow diagram with multiple systems.
  • Ability to understand issues and system errors from a technical standpoint.
  • Experience in partnering with business users, IT and vendors to design and implement system across regions.
  • Regional Project/Vender management experience with understanding/experience on Agile methodology and DevOps concept & its processes.
  • Strong communication and documentation skills both in Japanese and English. Chinese capability is a plus.
  • Knowledge of IT project management, such as Fit/Gap analysis, design review and software testing review.
  • Retail Industry / Lifestyle brand working experienceis preferred but not mandatory.
  • Knowledge of Customer Engagement System (CRM, CDP, Line, SFSC, SFMC etc.) functions / systems with regional exposure is preferred but not mandatory.

IMPORTANT NOTES

  • IT Organization is regionally structured in Asia, and Retail and Customer Experience Systems team has members in Japan and China.
  • Asia stores include Japan, China, Hong Kong/Macau, Taiwan, Korea, Singapore, Malaysia and Australia/New Zealand.
  • Multi-brand system projects and support in Asia (including but not limited to COACH, KATE SPADE, STUART WEITZMAN) - approx. 800 stores.


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