Business Overview
Join Rakuten in Leading Digital Transformation for Businesses
We are seeking passionate individuals to drive digital transformation for our corporate clients Our mission is to leverage the full power of Rakuten Group's cutting-edge technology and vast assets to deliver unique, value-added solutions that empower businesses to thrive in the digital age.
We harness a diverse range of advanced technologies, including mobile, IoT, cloud computing, and contact center solutions, to solve our clients' most pressing business challenges.
Our team is comprised of dedicated professionals in each of these fields, constantly pushing boundaries and embracing new challenges.A Culture of Growth and Innovation
At Rakuten, we encourage every employee to embrace challenges and view failures as valuable learning opportunities.
We believe that by fostering a culture of experimentation and continuous improvement, we can accelerate the growth of our entire organization.
The world is undergoing a massive transformation, driven by digitalization, virtualization, streaming, mobile technologies, and subscription-based models. We see this change as an opportunity to innovate and lead the way. Join us in navigating this exciting landscape and empowering our clients to achieve digital successYour Skills and Passion Will Shape the Future
We are looking for individuals who can leverage their experience, knowledge, and – most importantly – their passion for customer success to drive innovation and create lasting value for our clients.
At Rakuten, you'll have the opportunity to reach your full potential and work alongside a talented team to build the future of digital business.
We are looking for teammates to create the future togetherDepartment Overview
Drive Business Acceleration &
Experience Empowerment Firsthand:
Customer Success at the Forefront
Our department empowers B2B clients by delivering solutions that blend the expertise of legacy Rakuten Communications' fixed-line IP telephony services with the innovative offerings centered around Rakuten Mobile.
You'll go beyond simply explaining our services, delving deep to understand their unique business challenges and recommending the optimal solutions to address them.
In the event of any issues, you'll provide swift troubleshooting and seamless resolution through collaboration with our technical teams and vendors.
This is a highly rewarding position where you'll directly contribute to the growth of our clients' businesses and experience Rakuten's mission of "Empowerment" firsthand.
Why We Hire
Revolutionize Customer Business with the Power of AI
The recent, rapid advancements in AI technology are dramatically reshaping the contact center landscape. Rakuten Connect Storm is at the forefront of this revolution. We need your technical expertise and passion to solve our clients' business challenges and create unprecedented value.
Position Details
Empower Customer Success as a Technical Support Engineer for Rakuten Connect Storm
Role
In this role, you will be instrumental in ensuring our customers achieve their goals with Rakuten Connect Storm.
You will be a key contributor in the following areas:
Technical Expert:
Provide technical consulting and propose optimal configurations to clients during service implementation.
Problem-Solving Professional:
Troubleshoot technical issues and deliver rapid resolutions for clients using our services.
Team Collaboration Leader:
Collaborate with internal technical teams and overseas vendors, managing escalations as needed.
Service Improvement Advocate:
Analyze customer feedback and propose improvements to enhance service quality.
Skills You'll Gain
High-level logical problem-solving and issue resolution skills.
Exceptional communication skills for interacting with customers.
Opportunities to work with cutting-edge technologies and solutions within the Rakuten Group, including mobile, IoT, and AI, as part of a communication service provider.
Enhanced communication skills through negotiation and collaboration with overseas engineers and other international stakeholders.Work Environment
Our team is structured into multiple groups, each focusing on specific services.
Comprised of a diverse range of individuals from their 20s to 50s, we foster an environment where the fresh energy of younger members blends seamlessly with the seasoned experience of veterans.
This creates a dynamic atmosphere of mutual inspiration and continuous growth.
We pride ourselves on our flat organizational structure, where everyone, regardless of age or title, feels empowered to share their ideas freely.
Mandatory Qualifications
Required Skills:
Deep Knowledge And Practical Experience In Contact Center Systems
Understanding of core contact center infrastructure technologies, including PBX, IVR, ACD, and CTI.
Experience in the design, implementation, operation, and maintenance of contact center systems.
Understanding of key performance indicators (KPIs) in contact centers, such as answer rate, abandonment rate, and average handling time.
Networking Knowledge
Knowledge of networking protocols, including TCP/IP, HTTP, and DNS.
Experience configuring and managing network devices such as routers, switches, and firewalls.
Experience in network troubleshooting.
Communication Skills
Ability to communicate effectively with customers and internal stakeholders.
Ability to explain technical concepts clearly and concisely.
Strong written communication skills, including the ability to create technical documentation and procedures.
Problem-Solving Skills
Ability to analyze technical problems and identify effective solutions.
Strong logical thinking skills.
Japanese Language Proficiency
Ability to communicate effectively in Japanese in a business context (reading, writing, and speaking).
Desired Qualifications
Cloud Computing Knowledge:
Familiarity with cloud platforms such as AWS, Azure, and GCP.
Experience in building and operating contact center systems in cloud environments.
Security Knowledge
Fundamental knowledge of information security principles.
Knowledge of security measures for contact centers, including protection against unauthorized access and data breaches.
Artificial Intelligence (AI) Knowledge
Basic understanding of AI concepts, including machine learning and natural language processing (NLP).
Familiarity with AI applications in contact centers, such as chatbots, voice recognition, and sentiment analysis.
Project Management Skills
Experience in project planning, execution, and management.
Demonstrated leadership abilities.
English Language Proficiency
Ability to read technical documentation in English and communicate with overseas vendors.
Vendor Certifications (Preferred)
Relevant certifications such as AWS Certified, Azure Certified, CCNA, or CCNP.
Others
Additional information on Location
Futako Tamagawa Rise Office, Tokyo
Additional Information On English Qualification
TOEIC Score exceeding 800
#Contact Center #Technical Support #Rakuten Mobile #Network Engineer
#CCNA #CCNP #CCIE #Project Management
Languages
English (Overall - - Intermediate), Japanese (Overall - - Fluent)
Show more Show less
-
Tokyo Autify ￥2,500,000 - ￥5,000,000 per yearテクニカルサポートエンジニア(TSE)チームは、一次対応のカスタマーサポートチームでは解決できないお客様からの技術的な問題を調査・解決するために設立されました。オンプレミス版製品の導入・運用を支援し、技術的な課題解決をリードできるシニア テクニカルサポートエンジニアを募集します。 · Nexus On-prem製品のインストール、構成、および二次サポート(Tier IIサポート) · セットアップやアップデート時の問題のトラブルシューティングと分析(根本原因分析を含む) · 必要に応じて営業担当に同行し、顧客先での技術サポートを実施 · 営業/ソリューシ ...
-
Tokyo Autifyテクニカルサポートエンジニア(TSE)チームは、お客様からの技術的な問題を調査・解決するために設立されました。これまでクラウド環境で提供してきた製品をオンプレミス環境でも利用可能にする取り組みを進めています。そのため、オンプレミス版製品の導入・運用を支援し、技術的な課題解決をリードできるシニア テクニカルサポートエンジニアを募集します。 · ...
-
Tokyo Autify Remote job￥9,000,000 - ￥12,000,000 per yearテクニカルサポートエンジニア(TSE)チームは、一次対応のカスタマーサポートチームでは解決できないお客様からの技術的な問題を調査・解決するために設立されました。オンプレミス版製品の導入・運用を支援し、技術的な課題解決をリードできるシニア テクニカルサポートエンジニアを募集します。 · Nexus On-prem製品のインストール、構成、および二次サポート(Tier IIサポート) · セットアップやアップデート時の問題のトラブルシューティングと分析(根本原因分析を含む) · 必要に応じて営業担当に同行し、顧客先での技術サポートを実施 · 営業/ソリューシ ...
-
Tokyo Rakuten ￥5,000,000 - ￥10,000,000 per yearJoin Rakuten in Leading Digital Transformation for Businesses We are seeking passionate individuals to drive digital transformation for our corporate clients Our mission is to leverage the full power of Rakuten Group's cutting-edge technology and vast assets to deliver unique val ...
-
Tokyo Databricks ￥10,000,000 - ￥20,000,000 per yearAs a Senior Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. · You will assist customers in their Databricks journey and provide them with the gu ...
-
Tokyo Databricks Full time￥120,000 - ￥180,000 per yearAs a Senior Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. · Troubleshoot and resolve complex customer issues related to Databricks platform · ...
-
Tokyo Rakuten Life Insurance Co., Ltd. Full time￥2,500,000 - ￥6,000,000 per yearYou will be responsible for a series of tasks from selection and implementation to operation and maintenance of generative AI software, DX solutions via IoT devices, and DX solutions linked with various devices such as smartphones/tablets/PCs – all of which are indispensable for ...
-
Futakotamagawa Rise Rakuten ￥2,400,000 - ￥2,800,000 per yearWe are seeking passionate individuals to drive digital transformation for our corporate clients Our mission is to leverage the full power of Rakuten Group's cutting-edge technology and vast assets to deliver unique value-added solutions that empower businesses to thrive in the di ...
-
Chiyoda Palo Alto Networks Full time￥600,000 - ￥1,200,000 per yearWe are looking for a Senior Technical Support Engineer to join our hybrid team. You will work with customers to address their complex post-sales concerns and provide technical assistance in high-pressure situations. · ...
-
Chiyoda Palo Alto Networks ￥8,000,000 - ￥12,000,000 per yearWe are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. · This role is remote, but distance is no barrier to impact. Our hybrid teams co ...
-
Chiyoda Palo Alto Networks ￥1,200,000 - ￥1,400,000 per yearThis role involves working with valued customers to address complex post-sales concerns through analysis of situations or data requiring an in-depth evaluation of many factors. · ...
-
Tokyo Fireblocks ￥4,000,000 - ￥12,000,000 per yearReady to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We're seeking an experienced Technical Support Engineer to join our newly formed Japan Support team. · Owning problems through to resolution using all available res ...
-
Tokyo Fortive Careers Full time￥2,000,000 - ￥3,000,000 per year+The Technical Support Engineer will provide comprehensive support for Field Service Engineers primarily office-based coordinating nationwide service activities deliver technical support including SOP creation troubleshooting and handling technical inquiries manage spare parts in ...
-
Tokyo Microsoft ￥2,000,000 - ￥2,800,000 per yearWe are looking for a Technical Support Engineer to join our Customer Service & Support team. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues.This opportunity will allow you to accelerate your career growth, hone your problem-solving ...
-
Tokyo Global-e Full time￥4,000,000 - ￥8,000,000 per yearWe're looking for Application Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e. · This will require working collaboratively with other Global-e engineers, a ...
-
Tokyo Microsoft ￥2,000,000 - ￥2,800,000 per yearAs a Technical Support Engineer you will own troubleshoot and solve customer technical issues. · ...
-
Chuo-ku, Tokyo Global-e ￥3,500,000 - ￥6,000,000 per yearWe're looking for Application Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e. · The day-to-day tasks include ensuring that all our merchant's technical is ...
-
Tokyo Ivanti ￥2,000,000 - ￥4,000,000 per year+Are you a driven technical problem solver who delights in turning customer challenges into victories? · +Provide in-depth technical support for Ivanti SaaS and on-premises platforms. · Troubleshoot and analyze root causes. · + · ...
-
Tokyo Coupa Software, Inc. Full time￥10,000,000 - ￥12,000,000 per yearCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers ...
-
Tokyo Exari Systems ￥3,000,000 - ￥6,000,000 per yearAs a Technical Support Engineer, you play a critical role in delivering a world-class support experience for Japanese enterprise customers leveraging Coupa's industry-leading procurement and spend management platform. · Direct customer support, ticket handling and issue resolutio ...
-
Tokyo Advanced Sterilization ProductsWe are seeking a Technical Support Engineer to provide comprehensive support for Field Service Engineers (FSE), primarily office-based, coordinating nationwide service activities. · Deliver technical support, including SOP creation, troubleshooting, and handling technical inquiri ...
