Job Purpose:

• Support the management and operation of external call centers for repair acceptance related to extended warranties.
• Manage and operate customer service using outbound calls and SMS.

Job Responsibilities:

1. Support the management and operation of repair acceptance call centers for warranty programs.
The call center will be outsourced to a partner company.

2. Escalation response from the call center.

3. Follow-up on new program construction.
Support the construction of call center business.

4. Plan and propose one-stop services (NPS, campaign, replays, etc.).
Poll clients or customers who have received warranty repairs and offer them surveys or re-purchase promotions.

5. Support inside sales promotion.
Manage staff who promote warranty sales to contracted sales stores.

Main Relationships:

AIG Internal Relationships:
No specific ones.

AIG External Relationships:

• Call centers (partner companies), manufacturers, retailers, and other clients.

Required Skills and Experience:

Degree:

• Bachelor's degree or higher

Skills/Knowledge/Abilities/Certifications/Licenses:

No special licenses required.
Certified in call center operations is desirable.

Skills:

1. Basic PC skills in Word, Excel, and PowerPoint.
2. Customer-facing telephone skills.
3. Ability to perform duties in English (desirable).

Personality/Traits:

Holds a broad perspective, is proactive, has an inquiring spirit, and has strong communication skills.

Salary:
$60,000 - $80,000 per year

AIG Overview:

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks.

Welcome to AIG Culture:

We strive to create a culture that respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals.
We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).

AIG Values:

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

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