Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Adobe is a place where exceptional people work – don't just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 6th, for Great Place to Work. 

We're proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit  

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.    

We know that people are the differentiator in our business, and that's why we want to meet you   

Job Description Summary 

Responsible for renewing, up-selling and closing maintenance/ service/ license contracts for assigned accounts. Handle the entire renewals process for accounts; understand their requirements, guide them through the renewal cycle, negotiate and issue quotations, forecast renewal opportunities, track purchase orders, and close renewals on time.  

Utilize internal systems to accurately manage client renewal information, status, and reports to accurately forecast contract renewals.  Perform other related activities to provide a more efficient renewal process, including reporting renewal issues. 

The Challenge 

The Renewal Sales Specialist requires combining solution expertise, business strategy, and top-tier service to maximize platform value and solution adoption within the customer base. The Renewal Sales Specialist will be responsible for some of Adobe's most important customers, focusing on renewals and upsell execution of very important deals, while addressing customer issues and helping them take advantage of them. The Renewal Sales Specialist will work closely with relevant internal departments including Account Executives, Support Teams, Consultants, Customer Success Managers, and Legal to build awareness and influence for timely and successful renewals and expansion. In addition, the Renewal Sales Specialist will engage directly with customers to propose the value proposition of Adobe's solutions, support business requirements, and overcome objections to ensure the success of upcoming renewals. 

Responsibilities 

• Manage a pipeline of Customer contracts coming up for renewals.  

• Build relationships with Customer to assist in the adoption and renewals process. 

• Develop deep expertise and understanding of Adobe's Digital Experience Subscription to drive positive renewals. 

• Research customer contracts and purchasing history in Adobe's various systems to create timely and accurate quotations for renewals within the portfolio. 

• Communicate with customers, sales, consultants, Customer Success Manager and support to understand current customer usage and detect retention risks. 

• When retention risks are detected, collaborate with sales, Customer Success Manager, Support team and management to propose recovery plans. 

• Manage quarterly budgets for assigned accounts, ensuring successful renewals, and actively propose upsell opportunities. 

What you need to succeed 

• Experience of Project Management 

• Minimum of 5 years' experience working as sales or working in related positions (Customer Success, Inside Sales, etc.) and involving in Sales process.    

• Excellent interpersonal skills and the ability to handle professional interactions 

• Ability to respond quickly to multiple ad hoc requests while meeting customer expectations 

• Japanese native level (communicating with customers)   

• Strong written and verbal communication skills; specific experience with remote teams  

• High-level English reading/writing skills 

• Strong adaptability and anti-pressure ability   

• Ability to work under strict procedures, timelines and compliance   

• Good team player to collaborate with other specialization roles. Strong problem-solving skills with high attention to detail.    

Desirable Skills 

• English business level (able to understand internal global meeting.) 

• Excellent executive-level communication skills (oral, written, presentation) with the ability to explain technical concepts 

• Familiarity with Adobe Experience Cloud technologies 

• Ability to use financial/quantitative data in decision making and recommendations  

• Analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills    

• Ability to see the big picture and plan accordingly, yet detailed enough to handle the day to day customer interactions 

• Adobe for All Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

• Take the plunge and jump in ; Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive .Creativity for All together.  

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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