Tokyo パイオニア株式会社 ¥6,000,000 - ¥8,000,000
【仕事内容】

【職務概要】

同社のBtoBサービスにおいて、既存顧客がサービスを最大限活用できるよう支援し、事業成長に貢献するポジションです。デジタル施策を用いたカスタマーサクセスを設計・実行します。

【職務詳細】

■顧客活用促進

MobilityOne、COCCHi法人契約などのサービス利用促進

BtoB顧客へのサポート・提案

■施策企画・実行

MAツールや動画を用いた活用施策の企画・実行

データに基づくコンテンツ配信やアップセル・クロスセル施策の実施

■コミュニケーション・資料作成

メール・MAツールでの顧客コミュニケーション

動画・記事・トレーニング資料などの作成

■分析・改善

ユーザー状況の分析、カスタマージャーニーへのフィードバック

KPI管理に基づく施策改善とPDCA実行

■社内連携・報告

関連部門との連携、施策効果の報告

顧客満足度・ロイヤルティ向上施策の企画・運用

【業務内容変更の範囲】

同社業務全般

【求める人材】

【必須】

・BtoBマーケティングまたはカスタマーサクセス(テックタッチ)またはアフターセールス経験者の実務経験(3年以上)

・SaaS型ビジネスでのマーケティング実務またはカスタマーサクセス(テックタッチ)

・KPIマネジメント経験

【尚可】

・MA(Marketing Cloud Account Engagement(旧Pardot)、Karte、Braze)を使った施策立案、実行

・BtoBSaaS型ビジネスでの営業経験

・マーケティング分野におけるデータアナリティクス業務(tableau/PowerBI)経験

・CRMを使った顧客管理経験・設計経験

【給与】

年収:600万~800万程度

月給制:月額300000円

給与:■経験、スキル、年齢を考慮の上、同社規定により優遇

賞与:年2回(6月、12月)

昇給:年1回

【勤務地】

東京都文京区本駒込2-28-8 文京グリーンコート

JR山手線「駒込」駅より徒歩10分

都営三田線「千石」駅より徒歩4分

勤務地変更の範囲:本社及び全国の事業場、支社、営業所

【勤務時間】

9:00~17:45(所定労働時間:7時間45分)※フレックス制度有り/コアタイム10:00~15:00

【雇用・契約形態】

契約期間:無期

試用期間:有(3ヶ月)

【待遇・福利厚生】

社会保険完備、在宅勤務制度、財形貯蓄制度、企業年金制度(確定拠出年金/確定給付企業年金)、団体保険、共済事業、子育て支援金制度、通勤手当、昼食費補助

喫煙情報:屋内原則禁煙(喫煙室あり)

【休日・休暇】

【年間休日125日】完全週休2日制(土・日)、祝日、GW、夏期休暇、年末年始休暇、年間有給休暇(22日~25日)、慶弔休暇、介護休暇、看護休暇、生理休暇、フレックスバケーション制度、リフレッシュ休暇等
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