Business Overview
Rakuten Group has 70+ services.
Linking these diverse services through a common membership and loyalty program, Rakuten Group has created one of the world's most unique and robust ecosystems.
Department Overview
Infrastructure Services Department (INSD) mission is to provide high quality and large-scale service infrastructure, such as data center and network.
We're waiting for people who like to find new challenges, and who like to work together to resolve such new challenges.
Why We Hire
Rakuten Group continues to expand its business, and the infrastructure platform that supports it also continues to expand. In addition to maintaining stable operation, various projects are underway for new expansions. We are looking for a manager who manages the growing platform, project, resource, and grow together with the company.
Position Details
This position is within the Data Center Operation Section (DCOS), which plays a pivotal role in maintaining seamless Data Center functionality.
DCOS acts as the primary communication channel, facilitating requests and information exchange between internal business sections and the physical Data Center operation team.
Key responsibilities include comprehensive Data Center monitoring, coordinating rapid incident response, and ensuring swift service restoration.Furthermore, DCOS is instrumental in establishing Data Center policies, developing internal training initiatives, and creating specialized software tools, all aimed at fostering a highly efficient Data Center environment with minimal service disruptions for internal business partners.
Business Partner Project & Request HandlingCoordinate DC Resource Availability in support of internal business section requests and projects
Review request scheduling and equipment availability
Review hardware installation request & allocation DC rack space/power allocation/network cabling installation process
Site Staff & Logistics Management
Processing New Hire/Termination Request
Coordinate Hardware Delivery and Tool purchases for onsite members
Analysis inventory levels, process equipment orders & shipping request
Data Center Policy Management
Participate in Policy Review and Update Discussions
Update & Maintain Section Documentation Portal
Update and Delivery Training and Materials to DC Staff
DC Monitoring and Incident Response
Participate in on-call monitoring and coordinate incident response with internal business sections
Monitor weekly and monthly reporting, analysis data for infrastructure issues (power and cooling data)
Create reporting using standard office tools (Excel Power Point), (BI Reporting, Automated Reporting Development)
DC Site Audits
Conduct Quality of Work Inspections of DC Staff Activities
Conduct DC Standard Regulatory Audits and Inspections
Conduct Security Audits
DCOS Kaizen and Product Development
Investigate new tools and develop software in support of section goals to monitor DC and provide stable products
Development and implementation of cost reduction strategies
Efficient operation and management of the data center
Mandatory Qualifications
2-3 years of experience in a related field (e.g., IT support, data center operations)
Basic IT Hardware Knowledge (PC/Server Hardware Maintenance, Software Installation/Administration, Network Installation & Troubleshooting)
Strong organizational, documentation and time management skills
Ability to communicate effectively with team members
Desired Qualifications
Experience with scripting or programming languages (Python, VBA)
Experience with BI Tools (e.g., Tableau, Power BI)
Familiarity with Data Center Operations and best practices
Experience in creating technical documentation and training materials
Other Information
Language Requirements
Fluent English + N3 Level Japanese OR Fluent Japanese + TOIEC Score 800 or above or possess equivalent abilities
#engineer #OperationalImprovement #technologyplatformdiv
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