- Design and develop ServiceNow applications and modules based on business requirements.
- Customize ServiceNow workflows, forms, UI policies, business rules, and client scripts.
- Integrate ServiceNow with other enterprise systems using REST/SOAP APIs.
- Maintain and enhance existing ServiceNow modules including Incident, Problem, Change, Asset, CMDB, and Service Catalog.
- Perform regular platform upgrades and patching in accordance with ServiceNow best practices.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Ensure platform security, performance, and scalability.
- Provide technical support and training to end-users and administrators.
- Create and maintain documentation for configurations, customizations, and procedures.
Qualifications:
- 3+ years of hands-on experience with ServiceNow development and administration.
- Strong understanding of ITIL processes and ServiceNow ITSM modules.
- Experience with scripting languages such as JavaScript, GlideScript, and HTML/CSS.
- Familiarity with ServiceNow integrations using REST/SOAP APIs.
- ServiceNow Certified System Administrator (CSA) or higher certification preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
Preferred Skills:
- Experience with ServiceNow HRSD, CSM, or ITOM modules.
- Knowledge of Agile/Scrum methodologies.
- Experience with performance tuning and troubleshooting.
- Familiarity with ServiceNow Flow Designer and App Engine Studio.
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