MISSION
The Operation Expert supports the Brand Manager in starting and building the Vhernier business in Japan. This role contributes to all activities required in building a new brand and business operation, such as new Boutique opening, operations and supply chain, office organization and the business integration into the Richemont Japan platform.
Key Responsibilities
COMMERCIAL ACTIVITIES
- Contribute to all commercial activities in such: order taking, merchandising, customer service, training of internal staff and external brand ambassadors at POS.
- Act as a point of contact for boutiques.
- Support the Brand Manager in driving business activities.
OPERATIONS
- Collaborate with HQ on VM and POS materials and handle required logistics across all channels.
- Handle merchandising and logistics for travelling collections together with HQ.
- Support in the handling of customer events, trunk shows and PR events from an administrative and logistical perspective.
OFFICE ORGANIZATION
- Support in the business integration of Vhernier into the Richemont SAP system, act as SAP key user.
- Support the Brand Manager in the planning of all business-related matters where needed.
Requirements
SOFT SKILLS
- Ability to multi-task work independently
- High flexibility, self-awareness and agile working attitude
- High level of self-organization, sense of detail and structured working style
- Pro-active, positive attitude, creativity driving out-of-the-box solutions
- Sense of luxury
- Good interpersonal skills, team player able to work with stakeholders across departments
Qualifications
- 5 years of working experience in a similar position in the luxury retail industry
- Flexibility to travel as needed
- Fluent in Japanese (native) and proficient in English (business level)
- Knowledge of MS office, especially Excel and Power Point, SAP is a plus
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