Job Description
As a Logistics Business Expert for 3PL (Online Distribution Centre), you will ensure well-functioning integration of systems (especially WMS) and being in compliance to operational group standards & execution of changes. Together with the DC Management team, you will communicate and follow up on logistic goals and KPIs with the objective to achieve great customer service, profitability, and results for all brands and channels. You will ensure and follow up on best-practice working procedures and efficient & sustainable working processes in all areas and levels of the logistic operation.

The key responsibilities include:

Inbound Operation:
Ensure that new garments are properly received at the Online Warehouse and made ready for sale on the website.

• To coordinate the delivery schedule of containers/trucks with the trade & customs team.
• To inform the delivery schedule to the 3PL (third-party logistics) to prepare the inbound operation.
• To closely monitor the inbound operation onsite to make sure the inbound operation is complete within SLA (Service Level Agreement).
• To follow up on the 3PL operation performance regularly, ensuring the operation and productivity were carried out according to plan.

Outbound Operation:
Ensure that ordered customer garments are shipped from the Online Warehouse and delivered to customers within the expected timeline as stated on the website.

• To create the outbound forecast with the sales team and share the forecast with the 3PL (third-party logistics).
• To follow up on the 3PL plan of the outbound operation regularly.
• To closely monitor the outbound operation onsite to make sure the outbound operation are complete within SLA (Service Level Agreement).
• To follow up on the 3PL operation performance regularly, ensuring the operation and productivity were carried out according to plan.

Return Operation:
Ensure that returned customer garments are properly received and refunded at the Online Warehouse and prepared for resale on the website.

• To follow up on the 3PL plan of the return operation regularly.
• To closely monitor the return operation onsite to make sure the return operations are complete within SLA (Service Level Agreement).
• To follow up on the 3PL operation performance regularly, ensuring the operation and productivity were carried out according to plan.

Customer Service:
Coordinate and communicate effectively with the Customer Service Centre and the 3PL team to ensure customer satisfaction whenever a garment-related inquiry is raised by the Customer Service Centre.

• To check the report from customer service center
• To follow up on the request/query from a customer and request the 3PL to conduct a check and take action accordingly.
• To update the result of the request/query to the customer service center.
• To set a regular meeting with the customer service center to follow up on the latest status.

PSR (Product Service Responsible):
Ensure that products are delivered to customers in accordance with established quality standards.

• To check the garment quality on-site regularly
• To follow up on the report from the 3PL and advise an action to the 3PL.
• To conduct an action when received a report from the central team in Sweden
• To conduct the quarterly audit in WH and provide a feedback to the 3PL for an improvement

Inventory:
Ensure that all garments are properly stored and consistently ready for sale.

• To monitor the stock situation based on the filling grade regularly
• To give an alert if foresee an overflow of the stock
• To plan a proper design of the location with the management team.

Who You'll Work With
You will support the Distribution Centre operations and collaborate with 3rd Party Logistics, Operations Manager, Customer Service Center, Trade & Customs team, and many more...

To be successful in the role, it will be important to have strong expertise in Distribution Centre level technology infrastructure, supplementing systems experience and functional competencies for supporting technology and system-related operations and incidents

What you need to succeed:

• Relevant experience with strong operational DC log. expertise & process understanding .
• Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer
• Proactivity in problem-solving and hands-on attitude to resolving incidents
• Strong communication & coordination skills , Ability to collaborate and co-create with others
• Agile mindset with a positive attitude to change and meaningful growth, Inclusive and empathetic towards others whilst encouraging diversity
• Ability to understand your impact to others and contribution to the bigger picture
• Ability to communicate and write in both Japanese and English is a must.
• Only individuals with authorization to work in Japan will be considered.

Additional Information:
This is a full-time position, reporting to Online Operations Manager. This position is based in Japan , Chiba

If you feel that your experience, skills and ambitions are right for this role, please send your application as soon as possible. Due to data policies, we only accept applications through career page.

Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M