Who are we?
Zespri is more than simply the world's single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world's largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best-known international brands, dedicated to creating sustainable long-term value for growers.
What's the role?
The Operations Specialist will be based in our Tokyo office, reporting directly to the Operations Manager. You will be responsible for validating, approving and assuring accuracy of quality claims while handling key operations activities.
Quality Claims Processing
- Validate and approve quality claims accurately and in timely manner using stringent approval criteria.
- Post claims in the system after approval.
- Document all the regular and exceptional approvals.
- Follow "exception by management" principle while managing exceptional claims scenarios.
Quality Claims System and Data Management
- Ensure that quality claims system, data handling and data transmission to stakeholders and customers is managed in efficiently.
- Be a subject matter expertise of quality claims systems related developments and issue resolutions.
Quality Claims Customer Relations
- Be a single point of contact for all claims related queries from the customers including claims documentation, issue resolution, alignments and customers visits.
Manage Key Operations Activities
- Process customer invoices in accurate and timely manner.
- Ensure receipt and reconciliation of shipments data in SAP is performed accurately.
- Reconcile stock/ inventory for terminal stocks and vessel contents
- Ensure all Master data is managed in the system without any errors.
Stakeholder Management
- Closely collaborate with Finance, Sales, Quality and Supply Chain functions to understand and drive a culture of collective claims and operations activities ownership and development.
- Develop strong relationships across the business
- Challenge key assumptions, introduce new perspectives and lift quality of decision making.
Claims and Operations Activities Performance Management
- Contribute to the performance management metrics/ scorecard, driving root cause analysis, continuous improvement and corrective action plans
Continuous Improvement
- Lead efforts of continuous improvement of quality claims and operations activities process
Who are you?
We are looking for a strong team player who shows independence, workplace adaptability and is willing to go above and beyond to grow in the company. You will also meet the following criteria:
- Undergraduate or master's degree with specialization in business /supply chain/ logistics preferred.
- 6-8 years of hands on years of experience in supply chain or quality management function and
handled customer enquiries and complaints. - Competency in English language
(TOEIC 700 and above preferred) - Familiarity with using Excel
to do basic analysis and utilize formulas. - Prior experience with
working across multiple systems
and software.
Why Zespri?
Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 850+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation.
- Competitive overall remuneration package.
- FlexWELL flexible work ethos; WFH & the office.
- Additional paid annual leave day per year (Zespri Day).
- Two additional paid leave days for you to proactively support the moments that genuinely boost your mental, physical, emotional, and social wellbeing (Boost Days).
- Health, Pension, Employment, Global Life Insurance
- Health Screening
- Travel allowance (only for commute)
Apply Now Applications close 29 August 2025
At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email at
Zespri will not accept applications or contact from any temporary staffing agency, placement service or professional recruiter for this vacancy ("Agency"). Where Zespri requires the support of an agency to fulfil a vacancy, we will proactively seek this support from our network of Agencies. We respectfully ask that you do not contact Zespri or any of its affiliates/employees regarding vacancies, and reserve the right not to reply. Zespri will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
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