Business Overview
Given Rakuten's core business, the Operation Division (OPD) has a mission centered around ensuring the seamless, efficient, and reliable operation of Rakuten's diverse range of services and platforms.
Contribute to a healthy and sustainable growth of the Company.
Position
Why We Hire
Urgently seeking personnel to implement incident management at Rakuten Mobile.
Position Details
Overview of Incident Management at Rakuten Mobile.
Overview
Rakuten Mobile's incident management operations are a series of processes for quickly detecting, recovering from, and minimizing the impact of any incident that may affect our business, such as service or system anomalies, failures, and security breaches.
Job Details
Incident detection and recording
Incident classification and prioritization
Incident investigation Root cause analysis and resolution
Communication with Stakeholders and escalation of incidents
Incident closure
Recurrence Prevention measure review and improvement
Stakeholders
Incident management team
Development team and security team
Business unit/service owner
Management
Legal and compliance team
Workflow
Rakuten Mobile's internal incident reporting manual and tools are available, and Candidate will learn and conduct operations in accordance with these rules
Scope of Responsibilities
Support incident management process of Rakuten Mobile (from initial incident reporting to obtaining final reports and implementing recurrence prevention monitoring)
English Usage
Some Rakuten Mobile employees are foreign nationals and Candidate will need to use English language
Work Environment
The Governance, Risk, and Compliance Support Section operates under the jurisdiction of the Operations Department and the Strategic Business Compliance Support Department, and consists of three sections: Governance, Risk, and Compliance.
Incident Management and Risk Management.
Strategic Business Compliance Support Department, Governance, Risk, and
Compliance Support Section: 45 members
The Risk Management Group to which you will be assigned currently has 3 members.
Mandatory Qualifications
English proficiency sufficient to understand business emails and business conversations
Interest in incident management
Experience in incident management (There is no requirement regarding years of experience)
Other Information
Additional information on Location
Rakuten Crimson House (Futakotamagawa)
Additional Information On Secondment
This position involves work related to Rakuten Mobile's business operations, but there are no plans for secondment.
This is a contract employee position within the Rakuten Group.
#corporate #legal #IP #audit #operationdiv
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