*Career Area:*
Finance
*Job Description:
Your Work Shapes the World at Caterpillar Inc.*
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.
*Responsibilities*
- Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
- Identifying issues and determining appropriate course of action for effective resolution.
- Processing results from analysis of data.
- Execution of customer service standard processes. Maintaining customer accounts and relationships.
Degree Requirement
Degree or equivalent experience desired
Skill Descriptors
Customer Focus
: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding:
- Focuses activities on developing and maintaining positive customer relationships.
- Discusses general differences between internally and externally focused organizations.
- Cites the cost and benefits of good versus poor customer service.
- Explains why customer satisfaction is important to successful product/service delivery.
Service Excellence
: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge:
- Provides a quality of service that customers describe as excellent.
- Resolves common customer problems.
- Responds to unexpected customer requests with a sense of urgency and positive action.
- Provides direct service to internal or external customers.
- Documents customer complaints in a timely manner.
Consulting:
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Level Basic Understanding:
- Explains the roles and responsibilities of a consultant.
- Lists the typical phases of a consulting assignment or project.
- Presents a professional image, especially when dealing with customers.
- Describes the consulting process and relationship with clients.
Effective Communications:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
- Looks for and considers non-verbal cues from individuals and groups.
Relationship Management:
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
- Provides prompt and effective responses to client requests and interactions.
- Monitors client satisfaction levels on a regular basis.
- Alerts own team to problems in client satisfaction.
- Differentiates the roles and responsibilities in a business relationship.
- Works with clients to address critical issues and resolve major problems.
- This position requires working onsite five days a week.
*Posting Dates:*
November 10, November 24, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
-
Yokohama, Kanagawa Caterpillar Inc. ￥3,000,000 - ￥6,000,000 per yearWhen you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. · Addressing and resolving customer ...
-
Nishi-ku Yokohama-shi, Kanagawa Caterpillar Inc. Full time￥2,500,000 - ￥4,000,000 per yearWhen you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress an ...
-
Yokohama PerkinElmer ￥1,700,000 - ￥2,400,000 per yearThis role will focus on installs, · repairs, · maintenance, · validation · & qualifications of multi-vendor equipment at customer site. · ...
-
Yokohama PerkinElmer ￥8,000,000 - ￥12,000,000 per yearProvide customer service support including preventive maintenance of PerkinElmer products as well as multi-vendor equipment at customer sites. · ...
-
Yokohama, Kanagawa PerkinElmer ￥4,500,000 - ￥5,500,000 per yearThe primary role will focus on installs, repairs, maintenance, validation and qualifications of multi-vendor equipment at customer site. · Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and establi ...
-
Yokohama, Kanagawa Atlas Copco ￥3,000,000 - ￥4,500,000 per yearWe are looking for a customer service representative to join our team in Yokohama. As a customer service representative, you will be responsible for providing excellent customer service to our clients, responding to their inquiries, and resolving any issues they may have. You wil ...
-
Minato American Express Full time￥4,000,000 - ￥6,000,000 per yearTeam Amexの仲間になり、共に道を切り開きましょう。リーダーの指導の下、アメリカン・エキスプレス発行のカードにおいて、カード会員のエンゲージメント強化およびカード利用推進全般を担当していただきます。調査結果やデータによるカード会員のポートフォリオ・利用動向、興味・関心、ニーズの分析、キャンペーン・コミュニケーションの設計・制作、効果測定等を担当します。施策実施の際には、社内のチームとの調整や社外パートナーとの連携もご担当いただきます。 · 競合分析、顧客のニーズ調査、カード会員のポートフォリオ・利用動向分析を行う · 上記の分析・調査から課題を見つ ...
-
Minato アメリカン・エキスプレス Full time￥3,500,000 - ￥4,000,000 per yearCampus Full-Time - Marketing Coordinator, Customer Engagement, International Card Services · Team Amex の仲間になると、顧客、コミュニティ、従業員相互を支援するという揺るぎないコミットメントを抱いた、多様性に富んだグローバルな従業員コミュニティの一員になります。当社には学び、成長する機会があります。 · ...
-
Wellness Manager
2ヶ月前
Yokohama, Kanagawa Westin Hotels & Resorts ￥300,000 - ￥600,000 per yearPosition has responsibility for supervising and coordinating activities of employees delivering Wellness services, including Pool, Fitness, Spa, program coordination, reservations, reception desk, locker room areas, maintenance, daily upkeep, cleanliness and the operation of Well ...
-
Yokohama, Kanagawa DNV ￥4,500,000 - ￥6,300,000 per yearWe are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. · Cond ...
-
Chief Engineer I
2ヶ月前
Yokohama, Kanagawa Westin Hotels & Resorts ￥400,000 - ￥800,000 per yearManages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and ...
-
Yokohama, Kanagawa Hilton ￥900,000 - ￥1,200,000 per yearA Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. · Manage all Food and Beverage Outlet operations · Maintain excepti ...
-
Yokohama, Kanagawa DEHN Japan 株式会社 ￥2,500,000 - ￥6,000,000 per yearWe are now looking for technical sales staff to achieve further growth. Responsible for channel partner support and direct customer development of Lightning and Surge Protection, and Earthing solutions in Japan. Work closely with Managing Director in Japan to develop sales plan a ...
-
Office Manager
2ヶ月前
Yokohama, Kanagawa DEHN Japan 株式会社 ￥3,000,000 - ￥4,500,000 per yearThe rise of DEHN Japan just started and we are searching a highly organized and detail-oriented Office Manager to oversee and coordinate administrative and commercial operations in our Japan office. · Prepare and manage customer quotations in coordination with the sales team · Pr ...
-
Kanagawa, Japan JLL Full time￥200,000 - ￥400,000 per yearBusiness Support, Administrative Assistant responsible for ordering and payments services, help desk support, industrial waste operations, and more. · ...
-
Kanagawa, Japan JLL Freelance￥4,000,000 - ￥5,000,000We are seeking a Business Support, Administrative Assistant to join our team at JLL in Yokohama, Japan. The successful candidate will be responsible for ordering and payment services, vendor management, and reception support. The role requires strong communication and interperson ...
-
Yokohama, Kanagawa Speechify Remote job￥4,800,000 - ￥9,600,000 per yearWe find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward. · Owning major features and working closely with our design team - take ownership of features inside the app and become responsible ...
-
Service Team Leader
5時間前
Yokohama PerkinElmer ￥2,440,000 - ￥3,880,000 per yearService Team Leader responsible for service Annual Operating Plan and leading the service team to deliver quality of after sales service to customers · Responsible for physical assets including tools, test equipment, and service parts, · Manage parts usage and service parts retur ...
-
Field Service Engr I
2週間前
Yokohama-Shi, Kanagawa, Japan Honeywell ￥3,000,000 - ￥6,000,000 per yearSupport the development of on-site installation, servicing and repair processes of complex equipment and systems. · Validate customer request · Educate customer and field technicians · Write documentation used by field technicians · Ensure Right and Fast Delivery · ...
-
Yokohama, Kanagawa Concentrix ￥300,000 - ￥600,000 per yearThe Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. · Provide accurate weekly/ monthly/ quarterly sales forecast · Mastery of ...
-
Yokohama, Kanagawa Concentrix ￥3,000,000 - ￥6,000,000 per yearThe Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. · Work within a dedicated territory and team for your assigned client to a ...
