Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use the food delivery service.
Rocket Now is deeply committed to pioneering the future of Japan's delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services.Rocket Now provides employees with opportunities to continuously lead innovation and to take initiative without hesitation based on agility and boldness to deliver results.
If you are passionate about delivering exceptional service to customers and pioneering new markets, join Rocket Now today.Role Overview
Our Compliance team is the guardian of trust for Rocket Now in Japan.
We ensure that every aspect of our operations meets the highest legal, regulatory, and ethical standards—while enabling the business to move fast and innovate.
As Director of Compliance, you will lead this mission by building a robust compliance framework, managing risk proactively, and partnering with business leaders to create a safe, transparent, and customer-first environment.
You will design and execute a comprehensive compliance strategy covering Privacy, Food Safety, Environment Health & Safety (EHS), HR Compliance, and Anti-Corruption, while aligning local programs with global policies and HQ direction.
You will embed compliance into the company's culture, ensuring that policies are practical, effective, and well understood by employees, merchants, and riders.
What You Will DoCompliance Strategy & Governance:
Develop and implement a comprehensive compliance strategy for Rocket Now Japan, covering areas such as Privacy, Food Safety, Environment Health & Safety (EHS), HR Compliance, and Anti-Corruption.
Stay current on relevant laws, regulations, and industry best practices; ensure processes and controls meet all legal and regulatory requirements.
Align local compliance programs with global policies and HQ direction.Risk Management & Controls:
Identify and document all applicable compliance requirements; design programs to mitigate potential risks. Conduct regular risk assessments and implement mitigation strategies. Establish monitoring mechanisms for HR and labor law compliance.
Policy & Program Management:
Review, update, and enforce compliance policies, procedures, and controls. Ensure employees, merchants, riders, and other stakeholders understand and adhere to these policies. Lead and manage a team of compliance specialists, fostering a culture of integrity and ethics.
Training & Awareness:
Develop and execute annual training plans on compliance topics (Privacy, EHS, Food Safety, etc.). Educate internal teams, merchants, and riders on compliance requirements and best practices.
Audits & Investigations:
Design and implement an audit strategy; conduct regular audits across departments and facilities. Track and remediate non-compliance issues promptly. Partner with the investigations team to address "speak-up" concerns.
Specialized Compliance Areas:
Implement and oversee programs in Privacy, EHS, Food Safety, Anti-Corruption/AML/Sanctions, and Trust & Safety. Develop anti-fraud and counterfeit detection strategies; enhance marketplace safety measures.
Stakeholder Collaboration:
Work closely with Legal, Operations, Customer Support, and HQ Compliance teams to ensure alignment and effective execution of compliance initiatives.
Basic QualificationsMinimum 15 years of experience in Compliance, Forensic, Statutory/Internal Audits, Investigations, or Risk Management
Proven track record of successfully leading compliance functions
Strong analytical and problem-solving skills with a solution-oriented mindset
Excellent communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
Experience in e-commerce, logistics, or food delivery operations
Familiarity with Japanese regulatory requirements in Privacy, EHS, and Food Safety
Experience working in a global or matrixed organization
Strong understanding of risk management frameworks and compliance best practices
Recruitment Process and Others:
Recruitment Process
- Application Review
- Phone Interview
- Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the email address submitted at the application stage.
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
- Job titles and responsibilities may be subject to change depending on the candidate's overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang.
- The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
- Details will be provided separately after receiving your application by email and/or during the job interview.
CP One Japan/Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws.
Labor Union Membership:
Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.
Gender:
We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.
Age:
We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.
Disability:
We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.
Fair Hiring Process:
We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.
We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy
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