グローバルチームで働くバイリンガルのカスタマーサクセス職
グローバル的に知らされているテクノロジー・マーケットにサポートサービスを提供している有名な日本企業では、拡大中のカスタマーサクセスチームをサポートする、オフィス系 (営業、カスタマーサポート、事務など) 経験のスタッフを募集しています。このチームは、主要なパートナーの1つ、日本市場向けにB 2 B製品サポートサービスを提供するグローバル決済技術プラットフォーム、と協働しています。
業務内容
グローバルカスタマーサクセススタッフとして、グローバルな決済処理プラットフォームを利用するユーザー(ビジネス顧客)からの問い合わせ対応を担当していただきます。チームメンバーの1人1日平均9件の問い合わせに対応しています。一般的には日本語で、メール、ライブチャット、電話でお客様とコミュニケーションを行います。完全な研修が提供されます。社内コミュニケーションは英語と日本語の両方を使用します。完全に会社のオフィス(東京都品川区五反田駅近く)を拠点です。
必須条件
- オフィス系(営業、事務、カスタマーサポート、受付など)勤務経験1年以上。接客業務(小売店販売員、客室乗務員、ホテルフロント等)の経験者、新卒の方も歓迎いたします。
- 日本語(流暢)と英語(TOEIC700点、または同等のレベル)でのコミュニケーション能力。熟練した英語の読み書きスキルのみも受け入れられます。
- テクノロジーを快適に使用することができ、基本的なIT知識(電子メール、MSオフィス、オンラインチャットツールなど)を持つ
- お客様に最適な体験を提供するためのモチベーションが高い
新卒・第二新卒の方もぜひご応募ください。
待遇
この企業は急成長中であり、キャリアアップや経験を加速させるための大きな機会が得られます。会社の従業員の約半分が外国籍の方で、非常に多様性のある職場環境で働くことになります。また、非常にフラットに働ける文化があり、高度にサポートされたトレーニングや、オープンなキャリアパス(例:チームマネジメント、プロジェクトマネジメントなど)が提供されます。ライフワークバランスも優れており、給与は年間最大380万円。なお、有給のトレーニング期間、社会保険、定期的な昇給など、充実した福利厚生が提供されます。事務所にはカジュアルなドレスコードがあります。
応募方法
こちらのお仕事にご興味がある方は、 までお問い合わせください。
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Tokyo Hays ¥3,800,000 per yearグローバルチームで働くバイリンガルのカスタマーサクセス職 · グローバルな決済処理プラットフォームを利用するユーザー(ビジネス顧客)からの問い合わせ対応 · チームメンバーの1人1日平均9件の問い合わせに対応 · オフィス系(営業、事務、カスタマーサポート、受付など)勤務経験1年以上 · 日本語(流暢)と英語(TOEIC700点、または同等のレベル)でのコミュニケーション能力 · 年間最大380万円 · 有給のトレーニング期間、社会保険、定期的な昇給 · ...
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