Genesys Developer

1ヶ月前


Tokyo Tata Consultancy Services
【About Project】
Join a global transformation initiative for a leading insurance client.

You will play a key role in driving digital transformation projects, leveraging modern cloud and automation technologies to streamline development and deployment processes across enterprise systems.

【Advantage of the position】
You will get opportunity to work in modern tech stack. Leadership team can assist for the individual career growth and learning.
Applicant will learn new technology, domain, automation and AI initiatives for transformation projects.

【Role and responsibilities】

  • Fluent in reading, writing, and conversing in both Japanese & English languages to establish good coordination and communication with Customer, Onsite and Offshore teams
  • Skilled Genesys Cloud Developer to design, develop, and maintain customer engagement solutions using Genesys Cloud (CX) platform.
  • Have hands on experience in Genesys Cloud Architect, APIs, integrations with a strong understanding of contact center technologies and cloud based communication systems.
  • Design and Develop call flows, IVRs, Bot Flows, and routing strategies using Genesys Cloud Architect.
  • Integrate Genesys Cloud with CRM, ticketing, and backend systems using APIs, Web Services Data Actions, and AWS/Azure connectors.
  • Implement Omnichannel routing (voice, chat, email, messaging) and configure queues, skills, and agents.
  • Develop custom solutions leveraging Genesys Cloud APIs, SDKs, and serverless functions (AWS Lambda / Azure Functions).
  • Configure and maintain Edge devices, SIP trunks, and telephony components.
  • Support CI/CD pipelines for Genesys Cloud deployments using tools like Terraform, GitHub Actions, Jenkins, etc.
  • Troubleshoot issues related to routing, integrations, or platform performance and coordinate with Genesys support.
  • Collaborate with business analysts, architects, and QA teams to ensure solution quality and stability.
  • Document solution designs, configuration, and deployment procedures.
  • Stay updated with Genesys Cloud new releases, features, and best practices.
【Must】

  • JLPT N2 or above certified.
Fluent in reading, writing, and conversing in Japanese with native speakers

  • Must have 2 to 10 years of IT experience Genesys Cloud CX (PureCloud) development and configuration.
  • Hands on experience in scripting or programming (Python, , JavaScript preferred).
  • Strong understanding of Architect Flows, Call Routing, and Data Actions.
  • Experience with Genesys Cloud APIs (REST), SDKs, and Web Services.
  • Experience with Git based version control, CI/CD pipelines, and DevOps practices.
  • Understanding of OAuth, JSON, and RESTful APIs.
.

【Nice to have】

  • Basic understanding of telephony protocols (SIP, RTP, WebRTC).
  • Experience with speech analytics, recording, and reporting configuration.
  • Knowledge of Genesys Cloud Digital channels (email, chat, messaging).
  • Familiarity with Salesforce integration.
  • Genesys Cloud certifications (e.
g., Genesys Cloud Certified Professional / Developer).

  • Familiarity with Conversational AI integration (Google Dialoglow, Amazon Connect, etc.)
Show more Show less
  • Genesys Developer

    1ヶ月前


    Tokyo Tata Consultancy Services ¥600,000 - ¥1,800,000 per year

    Join a global transformation initiative for a leading insurance client. You will play a key role in driving digital transformation projects, leveraging modern cloud and automation technologies to streamline development and deployment processes across enterprise systems. · ...

  • Genesys Developer

    2ヶ月前


    Chiyoda NEXUS CORPORATION Full time

    Join a global transformation initiative for a leading insurance client. You will play a key role in driving digital transformation projects, leveraging modern cloud and automation technologies to streamline development and deployment processes across enterprise systems. · Design, ...

  • Genesys Developer

    2ヶ月前


    Tokyo NEXUS CORPORATION ¥400,000 - ¥1,200,000 per year

    Join a global transformation initiative for a leading insurance client. You will play a key role in driving digital transformation projects, leveraging modern cloud and automation technologies to streamline development and deployment processes across enterprise systems. · Fluent ...

  • Genesys Developer

    1ヶ月前


    Tokyo Tata Consultancy Services ¥4,000,000 - ¥12,000,000 per year

    Join a global transformation initiative for a leading insurance client. You will play a key role in driving digital transformation projects, leveraging modern cloud and automation technologies to streamline development and deployment processes across enterprise systems. · ...


  • Tokyo Genesys ¥4,500,000 - ¥9,000,000 per year

    Join the team and create the future of customer experience together. The Senior Technical Account Manager plays a critical role in ensuring the technical success of Genesys customers. · Collaborate with the Genesys Customer Care experts, DevOps specialists by making best effort t ...


  • Tokyo Genesys Full time¥400,000 - ¥1,200,000 per year

    As a Partner Marketing Manager, you will be responsible for developing and implementing the partner marketing strategy across the Japan region that will increase partner engagement and enablement, demand generation through partners, and expansion of Genesys' partner ecosystem and ...


  • Tokyo Genesys Full time¥9,000,000 - ¥12,000,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empa ...


  • Tokyo Fiserv ¥600,000 - ¥1,800,000 per year

    We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. If you want to make an impact on a global scale, come make a difference at Fiserv. · We are seeking a seasoned and strategic leader to spearhead the launch of c ...


  • Tokyo Allianz Partners ¥2,500,000 - ¥6,000,000 per year

    Design, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms. Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. · Workforce plannin ...

  • Sales Manager

    6時間前


    Tokyo PEI-Genesis ¥80,000 - ¥200,000 per year

    The Outside Salesperson in Japan is responsible for establishing and developing new customers for the Company and maintaining and enhancing existing customer relationships.The individual must be able to identify customer problems and/or opportunities, know how PEI's products can ...

  • Service Level

    15時間前


    Japan - Tokyo - Minato - ku American Express ¥2,500,000 - ¥5,000,000 per year

    We're looking for an exceptional individual with strong analytical skills and the ability to communicate effectively with local management and key stakeholders. The successful candidate will need to have strong organization skills with the ability to drive strong and consistent r ...


  • Sumida AIG Full time¥3,000,000 - ¥6,000,000 per year

    At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. · Reimagini ...


  • Sumida AIG ¥3,000,000 - ¥6,000,000 per year

    We value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. · Database analysis ...


  • Sumida-ku, Tokyo AIG ¥3,000,000 - ¥6,000,000 per year

    At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. · Contac · ...


  • Greater Tokyo Area Genesys ¥4,000,000 - ¥8,000,000 per year

    As a Partner Marketing Manager, you will be responsible for developing and implementing the partner marketing strategy across the Japan region that will increase partner engagement and enablement, demand generation through partners, and expansion of Genesys' partner ecosystem and ...


  • Greater Tokyo Area Genesys ¥5,000,000 - ¥15,000,000 per year

    +We employ more than 6, ooo people across the globe who embrace empathy and cultivate collaboration to succeed.  · +Familiarity with CX (industry and technology) to drive consultative approach to customer interactions a plus · ...


  • Tokyo, Japan Genesys ¥5,000,000 - ¥10,000,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empa ...


  • Tokyo Allianz Partners ¥5,000,000 - ¥10,000,000 per year

    Design, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms. Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. · Workforce plannin ...


  • Tokyo Sprinklr ¥6,000,000 - ¥12,000,000 per year

    Sprinklr is a Customer Experience Management (CXM) platform for modern channels, helping the world's most valuable enterprises make their customers happier. We are looking for a Managed Services consultant to ensure the following outcomes for every customer: · Deliver Value: Be a ...


  • Tokyo Autify ¥4,000,000 - ¥10,000,000 per year

    Autify is looking for a Quality Assurance professional to elevate the quality of their software test automation platform. The ideal candidate will be able to drive and own the quality output for the team and its products, creating manual and automated tests across multiple produc ...


  • Yokosuka Leidos Full time$32,000 per year

    Make a Difference – Join Our Leidos TRICARE Team in Yokosuka, Japan. Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. · Verify Benefits & Enrollment: Process ...