Your Role at Cabot
Supports key customers regarding product uses and provides information and advice on the benefits of Cabot products.
Provides technical leadership and works with cross-functional groups in the evaluation of Cabot and competitive products.
How You Will Make An Impact
Provides senior-level technical consulting services for customers and prospective customers.
- Serves as technical resource and troubleshooter of product performance issues after sales are closed and while products are being tested or installed.
- Investigates and resolves performance related product complaints by overseeing performance testing; collecting and evaluating data from various sources. May identify user and/or design problems.
- Using the latest understanding of customer applications, oversees testing of our products against competitor products. May conduct complex and one-of-a-kind testing.
- Provides training and/or information to Sales staff and customers regarding product performance and uses.
- Provides guidance and direction to less experienced Specialists.
- Supports efforts to implement and maintain the Responsible Care Management System in line with the requirements of the RC14001 technical specification, as applicable to the site/region.
What You Will Bring To Cabot
Technical Excellence. Knowledgeable about Cabot's technical capabilities
- Technical Product and Process Knowledge. Knowledge and capabilities to be recognized as credible advisor in the manufacturing technology, implementation and stewardship.
- Listening Skills. Shows respect to people who are speaking and demonstrates that the message has been heard and understood as intended.
- Communication, Presentation & Engagement. Ability to engage with others in a manner that is relevant, timely and appropriate to the environment.
- Problem Solving. Applies analytical thinking to identify causes of and identify potential solutions to problems. Able to be innovative in identifying new solutions.
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