- Support the Player service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform (KR-JP/EN, JP/EN-KR) language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours: Shift based - 8PM~5AM
- Support 365 days a year including weekends and holidays (shift work)
- Native proficiency in Korean
- Business level English and Japanese
- 0~3 years of customer support experience. (We have both junior and senior role for this position)
- Passionate about the video game industry.
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer's perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
Who we are:
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA,
player support, community management, and datasets. For more information, visit
-
Japan Side ￥2,100,000 - ￥4,200,000 per yearWe have both junior and senior roles available! · Native proficiency in Korean · Business level English and Japanese · ...
-
Japan Side ￥300,000 - ￥600,000 per yearSupport the Player service operations including evaluating, monitoring, analyzing of results, and implementing any changes. Perform language translation and proofreading where necessary. Respond and support players issues via chat and email. · Collaborating with people creating i ...
-
Tokyo ICEYE Full time￥6,000,000 - ￥8,000,000 per yearDeliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE's satellite radar data. · Oversee the entire order process, from submission to the delivery of the final product. · Prepare comprehensive feasibilit ...
-
Tokyo ICEYE ￥4,000,000 - ￥12,000,000 per yearDeliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE's satellite radar data. · As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) ...
-
Tokyo Air Liquide ￥250,000 - ￥290,000Air Liquide is seeking enthusiastic and motivated recent graduates to join our dynamic team. This entry-level position offers a unique opportunity for on-the-job training and career development across various technical roles within our organization. · Depends on the department (e ...
-
Tokyo, Japan ICEYE ￥900,000 - ￥1,200,000 per yearDeliver seamless customer experiences across APAC region by managing order-to-delivery process of ICEYE's satellite radar data. · ...
-
Tokyo ICEYE ￥4,000,000 - ￥8,000,000 per yearDeliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE's satellite radar data. · Oversee the entire order process, from submission to the delivery of the final product. · Prepare comprehensive feasibilit ...
-
Tokyo ICEYE ￥60,000 - ￥120,000 per yearDeliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE's satellite radar data. · As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) ...
-
Tokyo Air Liquide ￥2,500,000 - ￥3,400,000 per yearJoin our dynamic team as a Junior Engineer/Technical Management Trainee. This entry-level position offers a unique opportunity for on-the-job training and career development across various technical roles within our organization. · Gas production, inspection of various equipment ...
-
Suginami Keywords Studios ￥2,500,000 - ￥5,000,000 per yearJoin us in our mission to build engaging player communities and offer outstanding experiences as a Player Support Agent. You'll serve as the essential link between our clients and the gaming community, investigating and delivering prompt, quality responses to players' questions w ...
