Katsushika Boundless Life
コミュニティホスト – 家族&コミュニティ交流に注力

コミュニティホストは、ゲスト家族が温かく迎え入れられ、サポートを受け、Boundless Lifeコミュニティに完全に溶け込めるようにします。

主な責務

チケット管理ツールを通じた家族からのリクエスト対応
宿泊施設の準備および入れ替え期間のサポート
家族との関係構築とニーズ把握
フィードバック収集と改善点の特定
新しい家族のコミュニティ参加支援
今後の活動を案内し、参加率を最大化
内部UGC(ユーザー生成コンテンツ)の管理およびSNS運営サポート
オンボーディングと連携し、スムーズな到着を確保
運用マニュアル・ガイド・緊急対応資料の更新

求める人物像


地域在住:
鎌倉または近郊に居住し、日々通勤可能であること、もしくは鎌倉近郊に引っ越しをしてくださる方

ゲストリレーション・カスタマーエクスペリエンス・ホスピタリティ・コミュニティ形成のいずれかで2年以上の経験
英語と日本語に堪能
高い対人能力、コミュニケーション力、意思決定能力
多数のリクエストや業務を整理して対応できる力
外部ベンダー管理経験
変化の激しいスタートアップ環境に適応できる柔軟性
熱意があり、積極的で「やってみよう」という前向きな姿勢

共通の責務 & 事務タスク

日々の経費や業者請求書の記録・照合
拠点レベルの財務資料・報告書作成のサポート
基本的な文書管理、データ入力、ファイリング
定型的な通信・スケジューリング・内部連絡を通じた円滑な運営サポート

待遇・メリット

急成長中で財務基盤の強い企業
ミッションドリブンなチームと意義ある仕事
グローバル規模での仕事拡大のチャンス
会社の成長に伴うキャリアアップの機会
全拠点におけるBoundless Lifeプログラムへの参加割引

採用プロセス

採用チームとの一次面談(30分)
ローカルジェネラルマネージャーとの面接(60分)
グローバル・エクスペリエンス責任者との面接(60分)
オペレーション責任者との最終面談(60分)
契約形態と報酬について

本ポジションは現地契約となり、報酬は日本円(JPY)で支払われます。また、健康保険、社会保険、および現地の法令に基づくその他の法定福利厚生が含まれます。

_____________________________________

About Boundless Life


Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth.

We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development.


Since our founding in 2021, we've rapidly expanded to seven locations across Europe, Asia, and soon Latin America, bringing together over 140 team members from diverse backgrounds.

Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives.

At Boundless Life, we believe in the power of community and the importance of a holistic approach to education.

Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future.


Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world.

The role


We Are Seeking a Dynamic And Dedicated Individual To Join Our Team, Specialising In a Unique Aspect Of Our Community.

It Is Crucial To Ensuring a High NPS And Delivering An Exceptional Experience For Our Members. You Will Collaborate With The Team To Create An Outstanding Experience For Our Community By

Resolving community requests promptly via the ticketing tool
Ensuring everything is ready for family's arrival and having a hands on approach during turnover weeks
Ensuring families have an outstanding experience in each touchpoint of the journey
Developing relationships with families and understand their needs and interests
Gather feedback and identify opportunities through interaction with families
Assist new families in integrating into the community
Communicate upcoming activities to maximise participation
Manage content for the internal UGC channel to Build the brand in social networks
Ensure seamless information flow within the team
Coordinate with the onboarding team to ensure a seamless handover during arrival
Participate in pre-arrival webinars and orientation sessions
Book services upon families' requests
Partner with a photographer/videographer to capture moments for social media during opening times of new locations

You Will Be Responsible For

Keeping the Welcome Guide updated
Maintaining and updating EC/OPS brochures and emergency manuals.
Ensuring the location's Google Map and inventory are current.
Creating and managing groups based on shared interests
Enabling families to take on an active role in community building by making key introductions, supporting families in planning and organizing activities led by them
Identify opportunities for community bonding by understanding family's profiles and interests in advance of their arrival

Success metric:
NPS, number of community-led activities

Accounting & Administrative Tasks

Record and reconcile daily expenses and vendor invoices in alignment with company procedures.
Provide general support for location-level financial documentation and reporting as needed.
Manage basic documentation, data entry, and filing to support day-to-day operational workflows.

Handle routine correspondence, scheduling, and internal communication tasks to ensure smooth administrative functioning, as needed, to support the local operation.

What's in it for you

Fast-growing company with strong financials
Work where the work will be – flexibility to be on-site and hands-on where operations and needs require
A mission driven company and team
Global scope and expanding responsibilities
Potential to grow with the team as the company grows
Be part of creating a new lifestyle concept in the experience economy
Discounts to participate in Boundless Life cohorts in all locations

Contract Type & Compensation

This role will be offered under a local contract, with compensation paid in Japanese Yen (JPY). The package includes health insurance, social insurance, and other legally mandated benefits in accordance with local regulations.

About you

Live in the local city or close to the area in order to commute daily.
Minimum 2 years experience within a Guest Relations/Customer Experience or Community Building role within a hospitality setting
Fluency in English and in the local language of the site
Excellent interpersonal, communication, and decision-making skills
Great organisational skills to manage the volume of customer requests received, and to manage, update, and maintain operational documents
Experience in managing 3rd party vendors
Enjoy working in a fast-paced, startup environment

Enthusiasm:
exhibits passion and excitement over work. Has a can-do attitude

What's next?

First call with our Recruitment team (30 min).
Interview with the local General Manager (60min)
Interview with our Global Leads of Operations/Experiences (60 min)
Final check-in with our Head of Operations (60 min)

The process might change slightly as we go along, we will keep you posted at all times.

Want to know more about working at Boundless Life? Check out our story
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