Incident Manager

2ヶ月前


Tokyo Morgan McKinley
About the Company


We are hiring for a seasoned Incident Operations Manager to join a BSS SRE & Operations team at a major tech and e-commerce giant.

Your role will be pivotal in safeguarding the performance of next-generation digital services that are used by millions. This is a unique opportunity to join a world-class team, solve complex challenges, and build a long-term career.

About the Role

Your role will be pivotal in safeguarding the performance of next-generation digital services that are used by millions.
*Japanese language ability is preferred but not required.

Responsibilities

Incident Command & Resolution:

Lead the end-to-end management of production incidents in our BSS environment, coordinating technical teams, vendors, and stakeholders to ensure timely and effective resolution.


Communication & Reporting:

Act as the central point of communication during incidents, providing clear, regular updates to all stakeholders and managing expectations effectively.


Post-Mortem & Improvement:

Drive post-incident reviews to identify root causes, analyze trends, and implement proactive changes to enhance system reliability and prevent future occurrences.


Process & Team Leadership:

Develop and refine IT support policies and procedures, while mentoring and leading the IT support staff to foster a culture of operational excellence.

Qualifications

Experience: 6-12 years of total experience in IT, with a proven track record in a managerial or lead role.

Core Domain Knowledge:
Deep, hands-on knowledge of Telecom BSS (Business Support Systems), including CRM, Billing, and Order Management. This is non-negotiable.

Process Expertise:
Strong proficiency in ITIL-based Incident Management processes, with ITIL certification being a significant advantage. Proven experience leading high-pressure technical bridges is required.

Combined Skills:
Solid technical troubleshooting skills, exceptional communication and conflict resolution abilities, and experience working within a complex, multi-vendor environment.


If you are ready to take on a challenging and rewarding role with a clear path for career stability, I want to hear from you.

Apply now or DM me directly for a confidential discussion
Show more Show less
  • Incident Manager

    2ヶ月前


    Tokyo TEKsystems

    We are looking for an Incident & Problem Coordinator to join the Service Operations team of a major US technology company in central Tokyo. In this role, you will play a key part in ensuring the rapid and effective resolution of critical incidents across global systems and servic ...

  • Incident Manager

    2ヶ月前


    Tokyo Morgan McKinley

    We are hiring for a seasoned Incident Operations Manager to join a BSS SRE & Operations team at a major tech and e-commerce giant. Your role will be pivotal in safeguarding the performance of next-generation digital services that are used by millions. This is a unique opportunity ...


  • Tokyo TEKsystems ¥4,000,000 - ¥8,000,000 per year

    Join the Service Operations team of a leading US technology company in central Tokyo as an Incident & Problem Coordinator. · In this role, you'll be at the forefront of ensuring swift and effective resolution of critical incidents across global systems and services. · Partner wit ...


  • Tokyo Rakuten ¥3,000,000 - ¥6,000,000 per year

    Rakuten Mobile's incident management operations are a series of processes for quickly detecting, recovering from, and minimizing the impact of any incident that may affect our business, such as service or system anomalies, failures, and security breaches. Our ultimate goal is to ...


  • Tokyo Rakuten Freelance¥3,000,000 - ¥6,000,000 per year

    Rakuten Mobile's incident management operations are a series of processes for quickly detecting, recovering from, and minimizing the impact of any incident that may affect our business, such as service or system anomalies, failures, and security breaches. · Incident detection and ...


  • Tokyo TEKsystems ¥120,000 - ¥180,000 per year

    Join the Service Operations team of a leading US technology company in central Tokyo as an Incident & Problem Coordinator. In this role, you'll be at the forefront of ensuring swift and effective resolution of critical incidents across global systems and services. · Partner with ...


  • Tokyo TEKsystems ¥900,000 - ¥1,200,000 per year

    We are looking for an Incident & Problem Coordinator to join the Service Operations team of a major US technology company in central Tokyo. In this role, you will play a key part in ensuring the rapid and effective resolution of critical incidents across global systems and servic ...


  • 文京区, Convatec Japan Full time¥350,000 - ¥400,000 per month

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infu ...


  • Tokyo スキルハウス・スタッフィング・ソリューションズ株式会社 ¥8,000,000 - ¥12,000,000 per year

    A global financial institution is seeking a Senior Associate – Cyber Incident Response, Recovery & Investigations to join its cybersecurity team. · Drive process standardization and documentation to ensure consistent and scalable incident response operations. · Develop and docume ...


  • Tokyo Rakuten ¥600,000 - ¥1,200,000 per year

    We are seeking a highly motivated and experienced Mid-Level Security Engineer to join our corporate IT security monitoring team. · Utilize SIEM tools to manage events, alerts, and logs related to security incidents, ensuring effective monitoring and analysis. · Perform regular re ...


  • Tokyo Rakuten Full time¥600,000 - ¥1,200,000 per year

    We are seeking a highly motivated and experienced Mid-Level Security Engineer to join our corporate IT security monitoring team. · Utilize SIEM tools to manage events, alerts, and logs related to security incidents, ensuring effective monitoring and analysis. · Perform regular re ...


  • Tokyo MetLife Japan

    MetLife Japan is seeking a highly skilled and experienced Cyber Security Operation lead to join our team in Tokyo. · We are responsible for the maintenance, engineering and operation of the security system and the daily operation that comes with it. · As a Cyber Security Operatio ...


  • Tokyo Milestone Technologies, Inc. ¥3,000,000 - ¥4,500,000 per year

    The Physical Security Office Administrator oversees the execution and development of safety and security practices and operations in alignment with organizational processes and standards. · Manage the issuance, tracking, and deactivation of access badges and keys. · Respond to on ...


  • Tokyo スキルハウス・スタッフィング・ソリューションズ株式会社 ¥800,000 - ¥1,200,000 per year

    A US based General Insurance firm is looking for a Cyber Security Incident Handler to join the Japan Information Security Office (ISO) Division. · ...


  • Tokyo Jefferies Full time¥400,000 - ¥800,000 per year

    Provide high-touch, white glove mobility support for Tokyo office users, including VIPs and executives. Responsible for resolving complex mobile device issues, managing MDM platforms, and ensuring seamless mobile operations. · Deliver white glove support to VIPs and executive use ...

  • Cloud Ops Engineer

    2ヶ月前


    Tokyo Morgan McKinley ¥400,000 - ¥1,200,000 per year

    We are seeking a Cloud Ops Engineer to join a growing team. In this role, you will be at the intersection of cloud development and operations, collaborating between teams to ensure optimal production and performance of cloud infrastructure. · Collaborate between development, supp ...


  • Tokyo MetLife Japan

    We are seeking a highly skilled and experienced Assistant Vice President (AVP) of IT Resiliency to join our MetLife Japan team. · This critical role will be responsible for ensuring the stability, resilience, and effective incident management of our technology services across Jap ...


  • Tokyo CrowdStrike ¥4,000,000 - ¥12,000,000 per year

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. We're a mission-driven company that cultivates a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Ready t ...


  • Tokyo Jefferies ¥400,000 - ¥800,000 per year

    Provide high-touch, white glove mobility support for Tokyo office users, including VIPs and executives. Responsible for resolving complex mobile device issues, managing MDM platforms, and ensuring seamless mobile operations. · ...


  • Tokyo CrowdStrike Full time¥4,000,000 - ¥12,000,000 per year

    CrowdStrike is looking for highly motivated, self-driven, Cyber Security Analysts dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. · Exercise incident handling processes across Windows, Mac, and Linu ...


  • Tokyo Ares Management ¥900,000 - ¥1,200,000 per year

    Join a dynamic team driving the future of safe, sustainable, and high-performance data centers. As the EHS Manager, you will play a critical role in supporting the design, construction, and operational phases of our Japan-based facilities—ensuring they meet the highest standards ...