About the team:
Building a world where people can safely discover, create and connect.
The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Responsibilities:
- Demonstrate operational excellence in evaluating risk, threats, and user privacy, particularly in timecritical emergency escalations.
- Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.
- Make fastpaced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies.
- Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
- Operate in an environment with highly sensitive content, including child sexual exploitation, graphic violence, selfinjury and suicide, and other potentially disturbing material.
- Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
- Master various backend data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.
- Summarize and compile analytical, retrospective, or datadriven investigation reports.
- Lead projects aimed at enhancing backend systems, processes, and response quality.
- Collaborate with crossfunctional global teams to address emerging risks and align on response strategies.
- This role will require you to work a regular schedule from Tuesday-Saturday.
Minimum Qualifications:
- Bachelor's degree and a minimum of 2 years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.
- Experience working with social media, analytical tools, and online research to assess risk and threats effectively.
- Proven ability to assess threats, make highstakes decisions independently, and operate under pressure in complex and dynamic environments.
- Strong verbal and written communication skills, with the ability to tailor communication to different stakeholders, including law enforcement and crossfunctional teams.
- Aptitude for quantitative analysis, with a detailoriented and selfstarting approach.
- Ability to work with graphic content, including but not limited to images, videos, audio, and text related to CSAM, graphic violence, selfinjury, and suicide, which may be considered offensive or disturbing.
- Professional working proficiency (written and spoken) in English and Japanese.
Preferred Qualifications:
- Experience in crisis management, government agencies, or law enforcement.
- SQL and data analytics skills to enhance investigative and reporting capabilities.
- Experience leading projects aimed at improving operational processes and emergency response mechanisms.
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life.
With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission.
Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users.
When we create and grow together, the possibilities are limitless. Join us.Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.Trust & Safety at ByteDance
ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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