Guerlain (Japan) is looking for a SPA Trainer.

This role will maximize Institute & Spa sales and elevate brand image by providing training to licensees, SOCIE/ESGP, and Guerlain local retail population as the Guerlain SPA trainer.

This position will be reporting to Education & Development Director (Division Head) and located in Tokyo.

Job Responsibilities


MAIN RESPONSIBILITIES
Guerlain SPA Trainer

Representing the history, heritage and values of Guerlain and to transmit it to our Beauty Experts all over our Retail Population and to our Spa team
Be sure to respect the quality of our treatments and all our protocols and processes (Method, customer journey)
Coach, follow and motivate local Socie Spa Trainers
Check and respect Protocols Safety
Organize offline and online local Training sessions
Organize Training sessions for SPA and Retail Cabins where there is paid treatments and for Retail Cabins where there is Free treatments
Check and follow up of SOCIE/ESGP, Cabins during regular Market visit
Help and support with Spa International team to update, create and develop communication tools
Train the trainers for non-paid treatments when no one from Skincare training team goes to Paris for updated protocols
Insure smooth communication between Local training team and International Spa Training team
Check and follow Guerlain Visual Merchandising and Retail Design guidelines at SOCIE/ESGP

AS SPA Expert

Perfect Knowledge of Guerlain SPA Protocols and methods
To do Treatments for Journalists, VIP, and during masterclasses when necessary
Act as Ambassador of Guerlain to transmit Spa Know How


INTERNAL WORKING RELATIONSHIPS
Sales
Marketing & Communication
HQ Guerlain SPA Department
HQ Guerlain Academy


EXTERNAL RELATIONS
SOCIE, Esthetic Salon Guerlain Paris


DEVELOPMENT OPPORTUNITIES
Spa Training Manager and in also other LVMH group companies

Profile

Education:
University graduate Experience: Minimum 5 years' experience in Salon business at field and/or training


Language:
Japanese / English

Additional Information

Since 1828, Guerlain has always been about revealing wonders – through the crafting of exceptional, audacious fragrances and beauty products.

We run a transformation at a fast pace and are onboarded on the accelerating elevation journey that will lead us to the clear destination of being the most iconic high perfumery and high cosmetic house in image and products, above the competition, the most exclusive one.

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