Job Number
Job CategorySales & Marketing
LocationThe Ritz-Carlton Nikko, 2482 Chugushi, Nikko, Tochigi, Japan, VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
At The Ritz-Carlton, Nikko, we are seeking Ladies and Gentlemen who will share the unique charm of our hotel, where world-class luxury meets the timeless beauty of Japanese tradition with guests from around the globe, while creating the most memorable experiences possible.
We welcome individuals who embody the hospitality and professionalism befitting the Ritz-Carlton brand, and who can demonstrate exceptional communication skills to meet the diverse needs of both domestic and international guests.
ザ・リッツ・カールトンブランドにふさわしいホスピタリティとプロフェッショナリズムを持ち、国内外の多様なニーズに応えるコミュニケーション力を発揮できる方を歓迎します。
Job Summary
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery.
Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
Achieves personal sales goals.Education And Experience
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
Identifies new business to achieve personal and location revenue goals.
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the location based on market conditions and location needs.
Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer ServiceSupports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports the company's customer service standards.
Provides excellent customer service consistent with the daily service basics of the company.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
職務概要このポジションでは、ホテルの営業活動をリードし、積極的に新しいビジネスチャンスを開拓していただきます。
お客様へのサービスがスムーズに提供されるよう、社内での業務引継ぎを的確かつ迅速に行うことも重要な役割です。
また、日々の営業活動を通じて、お客様との信頼関係を長期的に築き上げることを目指します。
その結果として、チームとしての営業目標はもちろん、ご自身の目標達成にもつなげていただきます。
学歴・職務経験
大学にて経営学、マーケティング、ホテル・レストラン経営、または関連分野の2年制学位を取得し、営業・マーケティング、または関連分野で3年以上の実務経験を有すること。 または
大学にて経営学、マーケティング、ホテル・レストラン経営、または関連分野の4年制学位を取得し、営業・マーケティング、または関連分野で1年以上の実務経験を有すること。
主な業務内容
営業機会をつくるための関係づくり
外部パートナーと連携し、効率的で効果的な営業活動を行います
既存・新規のお客様との関係を深め、将来の予約や利用につなげます(営業訪問・接待・展示会・FAMツアーなど)
地域社会とのつながりを広げ、新たなお客様との接点を増やします
社内外の関係者と良好な関係を築き、信頼関係を発展させます
イベントチームへのスムーズな引継ぎを行い、サービスの質を確保します
営業活動のサポート
チームと一緒に営業訪問を行い、新規顧客獲得や商談成立を目指します
提案書・契約書の作成やお客様対応など、受注後の実務をサポートします
市場分析と売上アップ
新しいビジネスチャンスを開拓し、個人・拠点の売上目標達成に貢献します
競合状況や市場動向を把握し、自社に有利な営業戦略を考えます
市場環境や施設のニーズに合わせて、最適な提案を行います
お客様のニーズや課題を理解し、最適なソリューションを提供します
カスタマーサービスの提供
常に高品質なサービスを心がけ、お客様に満足いただける体験を提供します
お客様との信頼関係を深め、リピーターや新規利用につなげます
サービス基準を守り、日常業務の中で安定したサービスを提供します
ゲスト対応では模範となり、積極的にフィードバックを収集します
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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