Position:
Bilingual Onsite IT /Desktop Support Lead
Role Overview:
As an Onsite IT Onsite/Desktop Support Lead, you will ensure and deliver excellent IT services to our client/ end users and execute all assigned IT activities along with the existing team members (~5 engineers) located in Japan.
As a part of the Local Onsite IT support team, you will ensure client's day-to-day IT operations and when/ as needed, visit different sites within Japan to provide support.
You will follow Global IT Operations guidelines, ensure compliance, and seek improvements whenever feasible.Key Responsibilities (not limited to):
Team Management:
Lead and mentor the desktop support team.
Infrastructure Management:
Oversee desktop infrastructure design, deployment, and maintenance.
Technical Support:
Provide advanced support and troubleshooting for desktop systems.
Process Improvement:
Develop and implement desktop management best practices.
Security Management:
Ensure desktop systems are secure and compliant.
Collaboration:
Coordinate with other IT teams for integrated solutions.
Project Management:
Lead desktop infrastructure projects to successful completion.
Client and Vendor Management:
Manage relationships with the client, hardware and software vendors.
Reporting:
To HCL management and client as needed
Qualifications:
Bachelor's degree in IT, Computer Science, or related field.
8+ years in IT infrastructure support and management, with 3+ years in a leadership/ team management role.
Expertise in desktop infrastructure (Windows and macOS).
Proven desktop support and troubleshooting experience.
Knowledge of desktop security and compliance.
Strong leadership and communication skills.
Problem-solving and analytical abilities.
Experience in project and vendor management.
Relevant certifications (e
g, CompTIA A+, Microsoft Certified:
Modern Desktop Administrator) are a plus.
Bilingual of English and Japanese (high-business level (N1+), with solid experience working in Japanese speaking work environment). High business proficiency in reading, writing/ typing and speaking in both languages.
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