About
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins
We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $115M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.
The Role
We are seeking a Customer Support Specialist who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist Candex's internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex's specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
Responsibilities
- Onboarding new users to the system, including user adoption
- Administration of pending orders and payments
- Reconciliation of all company orders to confirm the correctness of data
- Promptly responding to customer queries via ticketing system, emails, live chat, phone
- Identification of areas of improvement, both in process and product
- Liaising with colleagues or managers to find the best solutions to customers' issues
- Identifying common problems and escalating them to management, along with possible suggestions for improvement
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
- Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions
Qualifications
- Previous experience in a Customer Service role
- Sound judgment and excellent problem-solving skills
- Experience with CRM and ticketing systems
- Strong Japanese and English skills – written and verbal - a must
- Proficiency in any additional language - a significant advantage
- Fintech/Hi-tech experience is preferred
- Impressive interpersonal skills
- Advanced Excel skills
- Outstanding attention to detail, with an ability to spot numerical errors
- Highly organized with the ability to multitask and work under pressure
- Tech savvy and the ability to pick up new technology quickly
Equal Opportunity Employer
Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out
-
Tokyo CandexWe are seeking a Customer Support Specialist who can resolve customer queries, recommend solutions and guide product users through features and functionalities. · Onboarding new users to the system, including user adoption · Administration of pending orders and payments · Reconci ...
-
Tokyo CandexWe are seeking a Customer Support Specialist who can resolve customer queries, recommend solutions and guide product users through features and functionalities. · This position will assist Candex's internal and external customers with platform related questions via our ticketing ...
-
Yokohama, Kanagawa Agoda ¥2,500,000 - ¥4,000,000 per yearWe are hiring 24/7 Customer Experience Specialists for our Yokohama office. This is a great chance to build your customer service skills at a fast-growing company that supports its employees. · Give great customer service by phone, email, and chat. · Help mainly Japanese-speaking ...
-
Tokyo, Tokyo Intralox ¥3,000,000 - ¥6,000,000 per yearThe Technical Support Specialist is responsible for after-sales service coordination, including preventive maintenance programs, scheduling of service technicians, and customer training. · Assess and coordinate response on service requests · Proactive support of key customers to ...
-
Full Stack Engineer
2ヶ月前
Tokyo NEX-GEN Corporation ¥2,000,000 - ¥2,500,000 per yearLarge-scale project for a global insurance company. Fluent in reading, writing, and conversing in both Japanese and English to establish effective coordination and communication with customers, onsite, and offshore teams. · Developing and thoroughly unit-testing front-end and bac ...
-
UiPath Developer
1ヶ月前
Tokyo NEXUS CORPORATION ¥400,000 - ¥1,200,000 per yearJoin a global transformation initiative for a leading insurance client. You will play a key role in driving digital transformation projects, leveraging modern cloud and automation technologies to streamline development and deployment processes across enterprise systems. · Conduct ...
-
Tokyo Adyen ¥6,000,000 - ¥7,200,000 per yearAt Adyen, everything we do is engineered for speed and scale, · and our global reach means language, culture · and local experience matter. · ...
-
Tokyo NEXUS CORPORATION ¥400,000 - ¥1,200,000 per yearJoin a global transformation initiative for a leading insurance client. You will play a key role in driving digital transformation projects, leveraging modern cloud and automation technologies to streamline development and deployment processes across enterprise systems. · Conduct ...
-
Tokyo, Tokyo Adyen ¥900,000 - ¥1,200,000 per yearJapanese Localization Specialist at Adyen in Tokyo, JP. Ensure the voice of Adyen in Japanese and deliver linguistically and culturally authentic experiences. · Own Japanese linguistic quality · Develop Japanese language assets · Collaborate across teams · Manage vendor linguists ...
-
Project Manager
2週間前
Tokyo, Japan Worldhire ¥6,000,000 - ¥12,000,000 per yearProject Manager with experience in Retail/Corporate Banking and BFSI sector domain, securities, bonds, derivatives, Cards, Internet Banking, etc. Managed projects from initiation to delivery, involved in project planning, WBS prep, tracking, coordination with stakeholders, commun ...
-
Tokyo Azeus Systems Limited ¥3,500,000 - ¥12,000,000 per yearWe're looking for a fearless communicator someone who can confidently engage with Japanese corporates, open new doors, and help us expand our partnership network across Japan. · Identify, approach, and engage potential corporate and institutional partners in Japan. · Represent th ...
-
Tokyo NEXUS CORPORATION ¥3,000,000 - ¥6,000,000 per yearMainframe L1/L2 Support for Global Insurance company. Fluent in Japanese & English for coordination and communication. Hands on experience in AS400 tasks and maintenance activities. · Alerts, events and Incident monitoring, management & handling · Routine and Adhoc task execution ...
-
Business Development
1週間前
Tokyo, Kantō, Japan Azeus Systems Limited ¥2,500,000 - ¥5,000,000 per yearWe’re looking · for a fearless communicator · somone who can · confidently engage with Japanese corporates,naturally proactive, · njoys meeting people, · culturally agile able to bridge Japanese and international work styles effectively · ...
-
Tokyo, Asia, Japan goFLUENT ¥900,000 - ¥1,200,000 per yearJoin a mission-driven team of 800+ worldwide, collaborate across borders, and grow in a fast-paced, high-impact role as a Customer Success Manager at goFLUENT. · Understanding client needs and proposing tailored training programs · Planning and managing kickoff events at the begi ...
-
Tokyo RELEX Solutions ¥400,000 - ¥800,000 per yearBusiness Consultant/Supply Chain Consultant with native Japanese proficiency to join regional consulting team. Manage software implementation projects, drive customer value through process design, and train delivery. · Leading software implementation projects and supporting custo ...
-
System Analyst
2ヶ月前
Tokyo NEX-GEN Corporation ¥900,000 - ¥1,200,000 per yearDesign System Analyst for Insurance Industry in Tokyo, Japan. · Analyzing and validating business requirements from client side and Business Analyst, translating them into technical specifications. · Supporting design phase by aligning with system architecture and business needs. ...
-
Greater Tokyo Area ATMECS Global Inc ¥600,000 - ¥2,400,000 per yearWe are looking for highly skilled native-level Japanese-speaking engineers for multiple onsite customer projects in Japan. · Hiring Onsite Engineers in Tokyo & Osaka (Multiple Roles – Native Japanese Required) · Long-Term Project / Immediate Start ...
-
P&O Support Intern
1ヶ月前
Tokyo Sandoz ¥2,000,000 - ¥2,500,000 per yearProvide administrative support to P&O on various P&O processes for a predefined population in close cooperation with the respective process expert(s). · Handle and coordinate administrative tasks to support various P&O programs and initiatives · Provide reliable information on ba ...
-
Tokyo, Tokyo Wise ¥4,000,000 - ¥8,000,000 per yearPayment Operations Product Specialist in Japan to join our APAC team and take ownership of the Japan market. This is a unique opportunity to have a direct impact on Wise's mission, helping us build sustainable cross-border products that save millions of people money. · Own the Ja ...
-
Sales Executive
3日前
Tokyo, Japan ReachExt K.K. ¥900,000 - ¥1,200,000 per yearThe Senior Product Sales Executive will be responsible for sales and business development of AI Factory services in Japan and will play a key role in driving business growth. · This position will support growth in the Japanese market by identifying new business opportunities, bui ...
-
Tokyo, Kantō, Japan Shanghai BSF Human Resources Co. ¥3,000,000 - ¥6,000,000 per yearOur client is a global leader in providing multilingual localisation solutions, specialising in digital interactive entertainment. By now it has completed hundreds of game localisation projects. Relying on excellent localisation experts around the world, we provide localised work ...