Location:
New York, NY
Employment Type:
Full-Time (Non-exempt)
Expected Hours:
40 hours/week (Store open 11:00 AM – 7:00 PM, 6 days/week)
Join the Goldwin Community
We are seeking a passionate and experienced
Store Manager
to lead our New York flagship location. This is an exciting opportunity for a senior retail professional who is not only a skilled leader but also an outdoor enthusiast with a strong sense of style and customer service.
You will work directly with our global headquarters in Japan to grow the Goldwin brand and community in New York and across the U.S. Through sales performance, team development, and community engagement, you will play a key role in building the brand's presence and driving long-term success in the U.S. market.
About Goldwin
Goldwin
is a Japanese premium sportswear brand offering refined technical products for people who work hard in the city and find freedom in the outdoors. Our products are minimalist, high-performance, and thoughtfully designed, drawing from over 70 years of craftsmanship, beginning as a small knitting factory in Toyama, Japan.
Rooted in a ski and outdoor heritage, Goldwin creates versatile, functional garments using advanced techniques and the highest-quality materials. Every piece embodies our commitment to balance: performance without excess, design without distraction.
Our Philosophy
Goldwin's brand symbol is composed of three elements: dynamic energy, ski tracks, and the silhouette of mountains, representing our mission to craft beautiful, technical apparel that strengthens the bond between people and nature. We aim to support active, fulfilling lifestyles through purposeful design and deep respect for the outdoors.
Role Overview
As
Store Manager
, you will be responsible for the day-to-day operations of the New York store, ensuring exceptional customer service, team performance, visual merchandising, and operational efficiency. You will also be a key liaison with our Japanese HQ, providing insights and contributing to global brand strategy.
This role combines leadership, creativity, and business acumen, making it ideal for someone who thrives in a dynamic, cross-cultural environment and is passionate about building a community around a shared lifestyle.
Key Responsibilities
Leadership & Team Development
- Lead, mentor, and motivate a high-performing team.
- Recruit, onboard, and train new staff in line with brand values and operational excellence.
- Foster a collaborative and positive store culture rooted in respect, performance, and customer focus.
Customer Experience
- Deliver a consistently outstanding in-store experience that reflects the Goldwin brand.
- Drive customer satisfaction through staff training, coaching, and service excellence.
- Build and nurture a loyal customer base and community around the store.
Store Operations
- Oversee all daily store operations, including scheduling, cleanliness, safety, and opening/closing procedures.
- Monitor and manage inventory, ensure accurate stock levels, and execute merchandising plans.
- Maintain high standards in visual merchandising and store presentation.
Reporting & Communication
- Provide weekly reports to Goldwin Japan HQ on sales, customer trends, team performance, and store operations.
- Collaborate across time zones with Japanese HQ to align on business strategy, marketing, and merchandising.
Community Engagement & Marketing
- Plan and execute local events and activations in collaboration with HQ marketing teams.
- Support store-led digital marketing efforts (Instagram, newsletters, content creation).
- Build connections within the local outdoor and lifestyle communities.
E-Commerce Support
- Coordinate in-store support for online orders and fulfillment as needed.
Requirements
- Minimum of
3 years' experience in retail store management - Strong leadership and people-management skills
- Proven track record in driving sales and managing KPIs
- Excellent communication, organizational, and problem-solving abilities
- Strong sense of personal style and alignment with Goldwin's aesthetic and values
- Ability to always represent the brand professionally
- Comfortable reporting to and collaborating with international teams, including accommodating time zone differences
- Flexible availability including evenings, weekends, and holidays
- Physically able to manage store layout, restocking, and floor coverage
Preferred Qualifications
- Passion for outdoor activities such as skiing, hiking, or trail running
- Familiarity with New York City's retail and outdoor communities
- Experience with local event planning or community engagement
- Interest in current fashion and outdoor performance trends
- Japanese language or cultural fluency is a plus
- Post-secondary education
What We Offer
- A dynamic international work environment within one of Japan's leading outdoor brands
- The opportunity to take ownership, show initiative, and make a visible impact
- A culture that values quality, innovation, functionality, and attention to detail
- The chance to be part of building something new and meaningful in the U.S. market
Interview Process
Interviews will include video calls with our team in Japan. Communication across time zones is an essential part of this role.
- Goldwin is an equal opportunity employer. Employment decisions are made based on qualifications, merit, and business needs — without regard to race, color, religion, gender, sexual orientation, age, marital status, disability, or any other protected status.
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