■当社の事業内容
BPO(ビジネス・プロセス・アウトソーシング)事業を展開。
「業務の効率化をはかりたい」「コストの大幅削減をしたい」そんなお客様のニーズに合わせて様々な経営課題に対して、営業支援・IT支援・事務支援を組み合わせ最適なソリューションを提供。
業界大手はもちろん、創業以来から取引しているクライアントもあり、創業から49年堅実な経営を続けています。コムテックの事業は日々拡大しており、プロジェクト数も着実に増加傾向です。
【この仕事の魅力】
■ 年齢に関係なく、実力で評価
現場改善や業務提案は評価制度に明文化されており、成果が報酬に直結
前職の年収を最大限考慮し、納得感ある条件でお迎えします
■ スペシャリストとして"考える運用"を
単なる作業ではなく、仕組みをつくる運用改善の担い手としてキャリアを築けます
■ 40〜50代の活躍多数
年齢を問わず、現場の中核を担う立場やプロジェクトにも参加可能
安心して長く働きたい方にも適した環境です
【募集背景】
1976年の創業以来、49年連続で黒字経営を続ける当社。大手企業や官公庁を中心に、プライム案件を9割以上手がけ、安定した基盤のもとでIT運用・保守・改善支援を展開しています。
近年では「ただの問い合わせ対応」ではなく、業務全体の最適化や改善提案といった上流ニーズが増加。
特に40〜50代の経験豊富な方の活躍も目立っており、年齢に関係なく実力で評価されるキャリアパスを整備しています。
今回は、サービスデスクのスペシャリストとして、運用現場の改善を担っていただける方を募集します。
【仕事内容】
▼ サービスデスク(スペシャリスト)
Microsoft365や業務アプリ、社内システムの一次対応(L1)
問い合わせ傾向の分析、対応フローやナレッジの整備
単発対応で終わらせない、継続的な改善PDCAの実行
▼ 運用・保守/改善提案
顧客対応や申請・問い合わせ業務の業務整理・効率化
IT資産(PC/プリンタ/モバイル端末等)のライフサイクル管理
手順書やナレッジの作成/更新、改善提案の推進
▼ IT設備管理・障害対応
AV機器、複合機、モバイルプリンタ等の障害対応・ベンダー調整
社内デバイスやソフトウェア資産の運用・管理
▼ チームマネジメント(経験・意欲に応じて)
メンバー管理、進行管理、現場課題の抽出と改善施策の推進
外部パートナーとの連携・指示・評価など
【プロジェクト事例】
■大手寝具メーカー向けヘルプデスク支援:D365(販売・会計など)やPowerApps、ハンディ端末、モバイルプリンタなどのL1対応、アカウント管理(SmartOn、サイボウズ等)
■大手菓子メーカー向けITサポート:Windows/D365/複合機などのヘルプデスクと機器管理、AD管理・ソフト資産管理
■大手電子機器メーカー向けL1支援(5年継続):Office、SecureMX、WebEx、ObbligatoⅢなど多様なシステムのL1対応+ユーザー教育支援
■電子部品メーカー向けL1.5対応:PC/モバイル端末/Outlook/ネットワーク/Intuneなど幅広く対応
【応募資格】
■ 必須要件
顧客との円滑なコミュニケーション力
サービスデスクまたは運用業務における改善・効率化の実務経験
■ 歓迎要件
Microsoft365/D365など業務システムの問い合わせ対応経験
Active DirectoryやSFA等のアカウント管理経験
社内端末(PC/プリンタ/HHT等)の運用・障害対応経験
IntuneやiOS端末の管理・MDMの知見
10名以上のチームマネジメント経験、または高い意欲
【働く環境】
年間休日125日以上
残業月0〜10時間程度
保養所完備(ハワイ・新潟・八ヶ岳)
社保完備、資格取得支援、技術研修制度あり
【年収モデル】
■経験5年:年収620万円
問い合わせ対応〜改善提案まで幅広く担当、現場課題の解決に貢献
■経験8年:年収730万円
IT資産管理や設備改善を主導し、顧客満足度向上に寄与
■経験12年:年収800万円
10名規模のチームマネジメント、複数案件の改善をリード
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